Yvette Jones
@yvettejones
Detail-oriented remote customer service representative with 3+ years supporting patients and customers.
United StatesWhat I'm looking for
I am a remote customer service representative with over three years of experience supporting customers and patients via phone, chat, and written communication. I excel at handling high-volume inbound contacts, managing multiple tickets, and documenting interactions accurately while maintaining professionalism.
My background includes roles at Call4Health, Verizon, and the Department of Employment & Workforce where I scheduled appointments, verified insurance, ensured HIPAA compliance, and resolved complex issues during high-demand periods. I have contributed to improved workflows and trained new team members.
I bring strong skills in CRM and data entry, live chat, conflict resolution, multitasking, and time management, and I seek opportunities to deliver empathetic, accurate support in remote environments.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Call4Health
Oct 2023 - Aug 2025 (1 year 10 months)
Handled high-volume inbound calls from patients and providers, scheduled appointments, verified insurance, and maintained HIPAA-compliant documentation while training new representatives.
Customer Service Representative
Verizon
Aug 2022 - Nov 2022 (3 months)
Supported customers via online chat and inbound digital channels, documented interactions in CRM, and maintained service quality and compliance in a remote environment.
Account Representative
Department of Employment & Workforce
Feb 2019 - Jul 2022 (3 years 5 months)
Assisted clients with unemployment benefit applications, managed appointments and case documentation, and improved communication workflows to reduce delays during high-demand periods.
Education
Degrees, certifications, and relevant coursework
Richland Northeast High School
High School Diploma, General Studies
High School Diploma from Richland Northeast High School in Columbia, SC; coursework and activities not specified.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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