Open to opportunities

Menflore Chery

@menflorechery

Message

Detail-oriented customer service specialist focused on customer satisfaction.

United States

Message

What I'm looking for

I seek an entry-level role in a collaborative team where I can apply customer support, conflict resolution, and data management skills while growing toward healthcare administration responsibilities.

I am a customer service specialist with 4+ years of experience in fast-paced, remote and in-person environments where I consistently improved customer satisfaction through conflict resolution, high-volume inquiry handling, and accurate data management. I have a proven record of maintaining high satisfaction rates, streamlining workflows, and producing actionable quality reports that support team performance.

I bring strong communication, active listening, and problem-solving skills along with hands-on experience using Excel and CRM systems to maintain accurate records and support operational efficiency. I am authorized to work in the U.S. and seeking an entry-level role where I can contribute to a collaborative team and continue developing in healthcare administration and customer-facing operations.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Northwell Health

Sep 2024 - Jun 2025 (9 months)

Supported administrative operations including scheduling, record-keeping, and patient communication; streamlined office workflows to improve team productivity.

Scheduling Record keeping Microsoft Office Data Entry Time Management

Customer Service Representative

MAXIMUS Federal Services

Mar 2022 - Apr 2024 (2 years 1 month)

Resolved 50+ daily customer inquiries across phone, email, and chat maintaining a 95% satisfaction rate and updated customer accounts with high accuracy.

Customer Support Conflict Resolution CRM Excel Email Support Policy Implementation

Quality Assurance Agent

American Stock Transfer & Trust

Jan 2021 - May 2021 (4 months)

Monitored 100+ customer calls and emails weekly to ensure compliance, generated performance reports, and led calibration sessions to align quality standards.

Quality Assurance Reporting Compliance Performance Analysis Performance Calibration

Customer Service Representative

American Stock Transfer & Trust

May 2019 - May 2021 (2 years)

Managed inbound/outbound calls for shareholder voting campaigns with 90% data-entry accuracy and researched/resolved customer issues using internal databases.

Outbound Calling Data Entry Research CRM