Monifah Maynard

Responded to member inquiries regarding health plans, coverage, claims, and provider options, educating customers on plan benefits and resolving complex insurance issues with professionalism. Collaborated with various departments to ensure accurate information and effective case resolution, consistently meeting or exceeding performance metrics related to call quality, accuracy, and customer satisf

Assisted patients with scheduling, appointment reminders, and healthcare-related questions, acting as a liaison between patients and providers to ensure timely care. Accurately entered patient data into EMR systems while strictly maintaining confidentiality and HIPAA compliance, providing compassionate service for various medical concerns.

Delivered support for account inquiries, billing issues, and general customer concerns in a fast-paced call center environment. Handled high call volumes while maintaining service quality standards and achieving customer satisfaction benchmarks, utilizing internal systems to document interactions and provide efficient service solutions.

Completed high school education, gaining foundational knowledge across various subjects. Prepared for further education and entry-level professional roles.