Open to opportunities

Kinnesha Queh

@kinneshaqueh

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Customer service professional with seven years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to provide empathetic support and enhance customer satisfaction in a collaborative environment.

I am a dedicated Customer Service Representative with seven years of experience in fast-paced environments. My expertise lies in resolving issues efficiently and communicating clearly with customers. I have a proven track record of enhancing customer satisfaction through empathetic support and effective problem-solving.

Throughout my career, I have worked with various CRM platforms, including Salesforce and Zendesk, which have equipped me with the skills to manage high-volume call handling and maintain patient confidentiality in compliance with HIPAA regulations. I am passionate about delivering exceptional service and ensuring that every customer interaction is positive and productive.

Experience

Work history, roles, and key accomplishments

Inbound Service Representative

Modivcare

Jan 2021 - Dec 2025 (4 years 11 months)

Coordinated appointment times with medical facilities and ride availability, accurately entering trip details into scheduling software or CRM systems. Provided clear instructions to patients regarding pickup times and protocols, and made outbound reminder calls for upcoming rides.

Salesforce Zendesk CRM HIPAA)Data Entry Communication Conflict Resolution Microsoft Office Suite

Patient Access Representative

Blue Cross Blue Shield

Jan 2019 - Dec 2021 (2 years 11 months)

Explained financial obligations, billing processes, and hospital policies, while verifying insurance coverage and obtaining pre-authorizations. Collected co-pays, deductibles, and other out-of-pocket payments, and maintained confidentiality of patient information (HIPAA compliance).

Cerner Meditech Insurance Verification Billing HIPAA)Data Entry Conflict Resolution Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Western Governor’s University

BS in Communications, Communications

Completed a Bachelor of Science in Communications, focusing on developing strong communication skills essential for professional environments. Gained expertise in various communication theories and practices, preparing for roles requiring clear and effective interaction.