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Shriharsha Mutalikdesai

@shriharshamutalikdes

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I’m a Dynamics 365 CE CRM Business Analyst who turns requirements into compliant, value-driven solutions.

India

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What I'm looking for

I’m looking for a Business Analyst role in Dynamics 365 CE CRM where I can lead workshops, refine backlog, and deliver compliant, customer-focused solutions through Agile delivery and strong stakeholder partnership.

I’m a Business Analyst focused on Microsoft Dynamics 365 CE CRM functional delivery, with 15 years of overall experience and 5 years in Dynamics 365 CE CRM. I lead workshops, map As-Is processes, and define To-Be processes in collaboration with stakeholders to drive clear alignment from discovery to delivery.

Over my engagements, I’ve acted as a primary liaison between business and technical teams, and even served as Proxy Product Owner—refining backlog and prioritizing features to maximize business value. I build proof of concepts (POCs), document BRDs/FRDs and functional specifications, and translate needs into user stories with acceptance criteria that support smooth Agile execution.

I’m experienced delivering compliant implementations across domains including Healthcare Life Sciences (HLS), Insurance, Telecom, Retail Banking, and Construction. From SIT and UAT for business sign-off to stakeholder engagement and end-user training coordination, I focus on customer success, governance, and reliable outcomes that teams can run with.

Experience

Work history, roles, and key accomplishments

Lead Business Analyst

CES Ltd

Oct 2025 - Jun 2026 (8 months)

Captured requirements for a secure healthcare portal on Microsoft Dynamics 365 CE CRM and improved access for a major US Healthcare & Life Sciences client. Served as Proxy Product Owner to refine backlog and prioritize features to maximize business value.

Microsoft Dynamics CRM Requirements Gathering User Stories Stakeholder Management Acceptance Criteria Agile Scrum

Business Analyst (Associate Tech Specialist)

Tech Mahindra

Apr 2022 - Aug 2025 (3 years 4 months)

Led requirement-gathering workshops and delivered Dynamics 365 CE CRM implementations aligned with client compliance frameworks. Defined user stories, acceptance criteria, and functional specifications to support Agile delivery.

Dynamics 365 Requirement gathering User Stories Acceptance Criteria Functional Specifications Agile Scrum Jira Azure DevOps & Compliance

Senior Business Analyst

Veritech Infosystems

Sep 2021 - Jan 2022 (4 months)

Led business analysis for a retail client’s consumer financing and reporting system. Ensured IFRS 9 compliance and facilitated workshops to align business and IT requirements.

Business Analysis Gap Analysis IFRS 9 Process Mapping Stakeholder Engagement Jira Financial Reporting Risk Management

Senior Systems Analyst

Sonata Software

May 2016 - Jul 2020 (4 years 2 months)

Provided technical and advisory support for Dynamics 365 CE CRM modules. Acted as ProDirect Manager, resolving escalations with Microsoft teams to strengthen governance and improve subscription retention.

Dynamics 365 Technical Advisory Escalation Management Client Relationship Management Stakeholder Management Microsoft Teams Acceptance Testing

Technical Router

Teamlease

Mar 2015 - Sep 2015 (6 months)

Managed case routing and critical incident queues to ensure SLA compliance. Maintained service continuity for high-priority operations to support uninterrupted business delivery.

Incident Management SLA Operations Support Queue Management IT Support Prioritization

Senior Associate

Mindtree Ltd

Apr 2012 - Nov 2014 (2 years 7 months)

Supported project managers across initiation, planning, and delivery phases for enterprise projects. Managed scheduling, resource allocation, and governance reporting while streamlining documentation and compliance tracking.

Project Coordination Resource Allocation Scheduling Documentation Management Compliance Tracking Stakeholder Engagement Process Improvement Enterprise Delivery

Application Support Engineer

Omnitech Info Solutions

Mar 2009 - Mar 2012 (3 years)

Provided L1 application support for SAP ECC 6.0 business transaction systems. Delivered end-user training to improve adoption and reduce support tickets.