At PwC, I lead Dynamics 365 CE transformation work for Yes Bank and global implementations for Bekaert, Unilever, Royal Enfield, and CapitaLand. I run requirements workshops, translate As-Is and To-Be workflows into functional designs, manage Agile backlogs, and coordinate UAT, SIT, SAP, and MuleSoft integrations.
Across PwC, Infosys, and TCS, I’ve delivered functional consulting and enterprise CRM quality assurance for Banking, Manufacturing, Retail, and Customer Service clients. I’ve reduced development rework by 18%, improved developer sprint velocity by 15% through AI-assisted workflows, improved onboarding efficiency by 20%, and helped increase product stability by 30%.
