vaishali verma
@vaishaliverma
Senior Technical Business Analyst delivering governed Dynamics 365, Power Platform, and analytics solutions.
IndiaWhat I'm looking for
I’m a Technical Business Analyst with 7.5+ years of hands-on technical analysis across enterprise platforms in Microsoft-centric environments—Dynamics 365, Power Platform, Azure, Dataverse, and Data & Analytics. I act as a platform generalist across enterprise solutions, data platforms, and cloud infrastructure, supporting both project delivery and steady-state operations. I’m strong in requirements elicitation, stakeholder workshops, process mapping, and options appraisal—defining user stories, acceptance criteria, and Definition of Ready while assessing business value, risks, dependencies, and operational impact.
I bring ITIL service management rigor—incident, problem, change, release, and configuration management—with a track record of root cause analysis, runbooks, knowledge-article discipline, and platform governance. I translate technical detail into business-friendly language, hold third-party suppliers and managed-service partners to account, and drive automation and continuous improvement across global, multi-country organizations. In recent roles, I’ve built governed Power BI reporting (including DAX, Row-Level Security, and automated refresh), strengthened Power Platform ALM and documentation standards, and delivered measurable service improvements through knowledge management, SOPs, and self-service.
Experience
Work history, roles, and key accomplishments
Senior Technical Business Analyst
Madura Coats
Jul 2025 - Jun 2026 (11 months)
Provided technical analysis for enterprise solutions and data platform initiatives, defining requirements, user stories, acceptance criteria, and Definition of Ready for Dynamics 365 and Power Platform changes. Built Power BI dashboards and supported Power Platform ALM practices, documentation, and automation improvements.
Owned platform analysis and IT service management activities across a global cloud and integration landscape, including ITIL incident/problem/change/release/configuration practices. Led platform rollout and managed identity, secure data pipelines, and documentation to improve support and resolution workflows.
Technical Business Analyst
Infocepts
Jan 2022 - Dec 2022 (11 months)
Analyzed requirements for Dynamics 365 and enterprise CRM initiatives, producing user stories, functional specifications, and acceptance criteria. Supported Dataverse/SQL/Azure Data Factory and REST API integrations, along with Power Platform solutions and operational Power BI dashboards.
Supported IT service management processes including Incident, Problem, Change, and Release Management, and contributed to operational documentation. Automated ticketing and approval workflows and built SLA/service performance dashboards to support operations reporting.
Technical Analyst – Cloud & Platform
FigMD
Apr 2021 - Aug 2021 (4 months)
Supported Azure and AWS cloud migration and deployment initiatives with infrastructure teams, including connectivity and hybrid environment setup. Created deployment procedures and technical documentation for operational handover and assisted with logging, alerting, and failover controls.
Provided L2/L3 analysis and support for enterprise CRM and business applications, investigating production issues and coordinating resolutions with engineering. Gathered requirements, supported UAT/production deployments, and improved knowledge base coverage and documentation standards.
Analyzed reporting requirements and built SQL and Excel-based reports and dashboards. Supported customer data migration projects with data validation and reconciliation, and identified process improvement and automation opportunities.
Education
Degrees, certifications, and relevant coursework
Gyan Ganga Institute of Technology and Sciences
Bachelor of Engineering, Electrical Engineering
2014 - 2018
Bachelor of Engineering in Electrical Engineering at Gyan Ganga Institute of Technology and Sciences from Aug 2014 to Jun 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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