Sweety Jadhav

Collaborated with Product Owners and stakeholders to elicit and analyze business requirements, incorporating industry trends and integration needs. Led the documentation and implementation of Sarbanes-Oxley (SOX) IT General Controls (ITGC) and created detailed PRDs and SFS documents, including user journeys and BPMN flows. Mentored junior BAs, drove continuous improvement in BA processes, and reso

Managed stakeholder relationships and gathered requirements, leading daily Scrum calls including stand-ups, sprint planning, and retrospectives. Documented and implemented Sarbanes-Oxley (SOX) IT General Controls (ITGC) and maintained Segregation of Duties (SoD) matrices. Prepared use cases, utilized data visualization, and administered user acceptance testing for new application installations.

Acted as a liaison between stakeholders and the production team, managing business and customer relationships. Optimized ticket management by streamlining triage and workflows, focusing on key metrics like Time to Resolution. Served as the SPOC for cross-functional collaboration, resolving complex issues, and conducting gap analysis and root cause analysis (RCA) to identify areas for improvement.

Collected and understood business requirements, acting as an SME for escalated customer cases by serving as the main point of contact for critical issues. Contributed to Waterfall calibrations and process improvement initiatives. Prepared job aid and knowledge base documents for development teams and users.

Provided customer assistance and resolved product or service issues. Maintained a high level of professionalism and efficiency in all customer interactions.

Handled customer inquiries and provided support, ensuring customer satisfaction. Assisted with basic troubleshooting and maintained accurate records of interactions.

Engaged with customers to address concerns and provide information about services. Collaborated with team members to ensure consistent service delivery.

Completed a Master of Business Administration with a dual specialization in Customer Relationship Management and Finance. This program provided a comprehensive understanding of business strategies, financial management, and customer-centric approaches.

Obtained a Bachelor of Science degree in Bioinformatics. The curriculum focused on the intersection of biology, computer science, and information technology, preparing for data analysis and computational approaches in biological research.

Earned a Diploma in Hospitality Management from a UK-approved institution. This program covered essential aspects of hospitality operations, customer service, and management practices.