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Pradeep Sampath

@pradeepsampath

Senior Functional Architect at Self-employed delivering Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, and Customer Insights implementations.

India

Message

At Self-employed, I work on Microsoft Dynamics 365 CRM CE solutions for clients including Beem Credit Union, Deloitte Canada, and Beyond the Box CRM Solutions. My work includes requirement gathering, system configuration, and proof-of-concept solutions for Sales and Customer Service.

Previously at Deloitte Canada, I led client working sessions and developed proof of concepts for case, account, and contact management. I also mapped data flows from Azure Data Factory and Azure Synapse to Dataverse and created data dictionaries.

Experience

Work history, roles, and key accomplishments

Current

Senior Functional Architect

Current

Self Employed

Sep 2024 - Present (2 years 1 month)

Spearheaded implementation of Dynamics 365 solutions for diverse clients, leveraging expertise in requirement gathering, system configuration, and process optimization. Collaborated in the development of proof-of-concept Dynamics 365 Sales and Customer Service solutions.

Dynamics 365 CRM Requirements Gathering System Configuration Process Optimization Customer Insights Power Platform

Senior Functional Consultant

Deloitte Canada

Mar 2022 - Aug 2024 (2 years 5 months)

Led client working sessions to gather business processes and develop proof of concepts for Case Management, Account, and Contact management solutions. Collaborated across teams to map data flow from Azure data factory and Azure Synapse to Dataverse.

Dynamics 365 Azure Data Factory Azure Synapse Dataverse Azure DevOps Data Dictionaries

Functional Consultant

Avanade Inc.

Sep 2021 - Feb 2022 (5 months)

Developed custom workflows and Power Automate flows to automate processes for Sales, Marketing, and Case Management functions. Conducted design workshop sessions and delivered Proof of Concept demos.

Dynamics 365 Power Automate Workflow Management Proof of Concept Root Cause Analysis

Functional Consultant Associate

City of Mississauga

Aug 2018 - Aug 2021 (3 years)

Designed and developed custom model-driven apps using PowerApps in Dynamics CRM, and implemented various aspects of Dynamics CRM Sales, Customer service and Marketing. Assisted in RFP document preparation.

Dynamics 365 PowerApps Model Driven App RFP Test Planning

Scrum Master/Project Lead

Tech Mahindra Ltd.

Mar 2017 - Aug 2018 (1 year 5 months)

Effectively conducted Scrum ceremonies such as daily stand-ups, sprint planning, sprint review, MVP demos and sprint retrospective meetings. Prepared delivery schedules for each sprint by liaising with the product owner.

Scrum Agile Sprint Planning Product Backlog Stakeholder Management

Analyst (e-Forms)

Ontario Ministry of Government and Consumer Services

Nov 2014 - Mar 2017 (2 years 4 months)

Prepared cost estimates and managed client approvals to reduce downtime and recommended design trends for dynamic forms. Developed AODA-compliant static and dynamic e-forms using Adobe LiveCycle Designer.

Adobe Livecycle JavaScript AODA Accessibility Electronic Forms

Business Consultant

Ontario Ministry of Labor

Sep 2014 - Oct 2014 (1 month)

Managed status updates for data back-up and server migration activities. Coordinated project activities with Labor Inspectors, Regional Directors, and management to track milestone progress.

Project Coordination Data Backup Server Migration Stakeholder Management

Business Process Analyst

Ontario Ministry of Transportation

Jan 2014 - Aug 2014 (7 months)

Led stakeholder liaison for Windows 7 migration, coordinating between branch managers, IT teams, and business clients. Supported Release and Deployment team with workflow changes and application issue workarounds.

Stakeholder Management Windows 7 Migration Support Release Management Workflow Management

Business Analyst

Mariyano Technologies Pvt. Ltd

May 2011 - Jun 2012 (1 year 1 month)

Conducted requirements elicitation for cloud ERP software development and designed process flows. Translated business requirements into technical solutions using UML diagrams and created screen prototypes.

Requirements Elicitation UML Process Flow Prototyping ERP

Systems Analyst

Tata Consultancy Services

Nov 2008 - Apr 2011 (2 years 5 months)

Contributed to project objectives by quickly adapting to client processes and requirements. Developed key project documentation including FRS, DSD, and Use Cases, and managed test cases using HP Quality Center.

HP Quality Center Test Management Documentation Use Cases