Open to opportunities

shreya shukla

@shreyashukla1

Message

I optimize operations, workflows, and service delivery through data-driven process improvement.

India

Message

What I'm looking for

I'm looking for an operations or process-focused role where I can improve service delivery, streamline cross-functional workflows, use data to resolve bottlenecks, and contribute to scalable business growth.

I'm currently overseeing enrollment onboarding and center-level operations at Aakash Institute, using digital tracking and reporting to identify workflow gaps and support leadership decisions.

Previously at Matcare Maternity, I streamlined front-desk service delivery, appointment logistics, documentation, and insurance-processing workflows to reduce bottlenecks and manage operational risk. At Pokerbaazi, I built lifecycle initiatives that grew active user networks by 40% while coordinating customer support and product teams on automated fixes.

My experience also includes campaign operations, B2B outreach, creative project coordination, CRM tracking, root-cause analysis, and cross-functional escalation management.

Experience

Work history, roles, and key accomplishments

Current

Admissions Counselor

Current

Aakash Institute Private Limited

Apr 2026 - Present (4 months)

Oversee center-level onboarding and operational workflows, ensuring alignment with institutional compliance policies. Utilize digital data tracking systems to audit daily activities and synthesize operational metrics into reports for leadership.

Google Sheets Data Tracking Root Cause Analysis Process Optimization Data Reporting

Patient Care Coordinator

Matcare Maternity

Mar 2025 - Apr 2026 (1 year 1 month)

Managed daily service delivery and data logistics, streamlining front-desk operations and establishing escalation pathways. Implemented digital tracking platforms to monitor appointment clusters and reduce bottleneck delays.

Data Tracking Process Optimization Escalation Management Documentation Insurance Processing Google Sheets

Social Media Marketing Manager

Small Big Growth

Oct 2024 - Feb 2025 (4 months)

Conducted market research and outbound engagement to build operational pipelines and secure B2B accounts. Spearheaded multi-channel campaigns, tracking KPIs and managing communication with brand partners.

Market Research Outbound Communications Campaign Management KPI Tracking Project Management

Community Manager

Pokerbaazi

Jun 2023 - Nov 2023 (5 months)

Engineered user-lifecycle initiatives that generated 40% growth in active user networks. Monitored drop-off behavior, executed retention plays, and coordinated with support and engineering teams to address pain points.

Retention Data Analysis Cross functional Coordination Process Optimization

Social Media Marketing Manager

Shaded Feather Productions

May 2021 - May 2023 (2 years)

Coordinated end-to-end creative project operations and digital media portfolios for a production agency. Partnered with creative teams to resolve dependencies and ensure adherence to delivery timelines.

Project Coordination Digital Media Cross Functional Collaboration