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Alenka Bhattacharya

@alenkabhattacharya

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Dynamic Operations Manager with expertise in optimizing CRM systems.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages professional growth, and allows me to leverage my skills in operations and team development.

I am a results-driven Operations Manager with a strong background in optimizing CRM systems and enhancing operational efficiency. With an MBA and certification as a Sales Operations Manager, I have a proven track record of executing targeted marketing campaigns and developing AI-driven training programs that maximize team effectiveness. My commitment to leveraging my skills supports the growth and success of progressive organizations worldwide.

In my current role as a Junior Operations Manager at Astria Learning, I lead strategic lead generation and pipeline acceleration efforts. I have successfully implemented automation tools to streamline workflows, improve sales tracking, and deliver top-tier customer experiences. My ability to collaborate cross-functionally has empowered teams and driven significant improvements in performance metrics.

Throughout my career, I have cultivated strong relationships with stakeholders and clients, ensuring alignment with business objectives. I am dedicated to continuous learning and professional development, actively seeking opportunities to stay updated with industry trends. My goal is to contribute actionable insights that drive strategic decision-making and foster a culture of excellence.

Experience

Work history, roles, and key accomplishments

Current

Junior Operations Manager

Current

Astria Learning

Jun 2021 - Present (3 years 11 months)

As a Junior Operations Manager, I executed targeted outbound campaigns, utilized data-driven decision-making to generate leads, and implemented quality assurance measures. I collaborated across teams to align lead generation efforts with business objectives and developed training materials to empower team members.

Campaigns Data Analysis Lead Management Process Optimization Automation Stakeholder Management Training Performance Management

Relationship Coordinator

eVidyaloka Trust

Feb 2020 - Jun 2021 (1 year 4 months)

Managed relationships with key donors and implemented innovative fundraising campaigns. Streamlined internal procedures for improved operational efficiency and supervised a team of Business Analysts to ensure timely project delivery.

Relationship Building Fundraising Documentation Management Team Leadership Operations Quality Assurance Campaign Development Project Management

School Coordinator

Sanfort UK Preschool

Jan 2019 - Aug 2019 (7 months)

Supervised a team of over 15 members, optimized processes for efficiency, and conducted quality checks to maintain high standards. Implemented marketing campaigns to enhance brand visibility and drive customer acquisition.

Process Optimization Quality Assurance Marketing Campaigns Brand Communication Skills Leadership Operational Management

Enrollment Advisor

Texila American University

May 2018 - Dec 2018 (7 months)

Provided guidance to prospective students through the enrollment process, ensuring a smooth transition and addressing inquiries effectively.

Communication Skills Relationship Building Customer Service Problem Solving Data Management

Admission Officer

Cambridge Public School

Nov 2016 - May 2018 (1 year 6 months)

Managed the admissions process, ensuring accurate documentation and effective communication with prospective students and their families.

Admissions Documentation Communication Skills Customer Service Relationship Management Problem Solving

Education

Degrees, certifications, and relevant coursework

NIBM Global

MBA, Education Management

2020 - 2021

Completed an MBA in Education Management, focusing on the principles of educational leadership and management strategies to enhance educational institutions.