I’m looking for an operations or service delivery or Project management role where I can drive SLA-compliant execution, optimize workflows with measurable outcomes, manager complex end to end projects and continuously improve performance in high-volume environments with strong stakeholder collaboration.
RR
Open to opportunities
Ripsee Randi
@ripseerandi
Operations and service delivery leader improving workflows and measurable operational performance.
IndiaWhat I'm looking for
I’m a PMP certified professional with 12+ years of overall experience and 5+ years coordinating service delivery across cross-functional teams, program and project management. I focus on measurable outcomes—reducing operational backlog, improving turnaround time, and implementing scalable process improvements in high-volume environments.
In my current role, I coordinate delivery across 100+ client accounts and 40+ team members, manage 500+ weekly tasks with SLA compliance, and delivered a 75% backlog reduction (800 → 200) in 2 months. I redesigned processes to improve turnaround time from 26 days to 11 days, built operational dashboards for TAT and capacity planning, and implemented workflow automation for task routing and QA checkpoints while mentoring and training 40 team members to improve productivity by 30%.
Experience
Work history, roles, and key accomplishments
CE
Current
Operations Specialist
Cendyn
Nov 2023 - Present (2 years 7 months)
Coordinated operational task delivery across 100+ client accounts and 40+ team members, managing 500+ weekly tasks with SLA compliance and delivery quality. Reduced operational backlog by 75% (800 → 200) in 2 months and improved turnaround time from 26 days to 11 days through queue prioritization, workflow optimization, and automation.
AC
Transportation Specialist
Amazon Development Centre
Jun 2022 - Nov 2023 (1 year 5 months)
Managed transportation operations workflows, ensuring SLA adherence and issue resolution. Optimized resource allocation across Amazon and third-party hubs to improve operational throughput, and served as a Certified Training Ambassador to onboard and mentor new hires.
AC
SDS Associate (Tier-2)
Amazon Development Centre
May 2021 - Jun 2022 (1 year 1 month)
Resolved incident management and appeals across international marketplaces while collaborating with cross-functional teams to improve operational resolution processes. Trained new associates on incident management workflows.
AC
Customer Support Associate
Amazon Development Centre
Oct 2020 - May 2021 (7 months)
Handled high-volume customer cases while ensuring compliance with operational guidelines and service standards. Delivered consistent support aligned with established service processes.
SC
Lecturer, Project Coordination
St. Theresa’s College
Jun 2011 - May 2020 (8 years 11 months)
Led academic projects and supervised multiple student research teams, coordinating departmental academic resources. Mentored and coached student batches while supporting ongoing project execution and outcomes.
Education
Degrees, certifications, and relevant coursework
SC
St. Theresa’s College
Master of Science, Microbiology
Completed an M.Sc. in Microbiology at St. Theresa’s College (Andhra University).
SC
Sir C.R.R College
Bachelor of Science, Microbiology, Biochemistry & Chemistry
Completed a B.Sc. in Microbiology, Biochemistry & Chemistry at Sir C.R.R College.
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
1800k-2000k USD
Social media
Job categories
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