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Akarsh ShuklaAS
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Akarsh Shukla

@akarshshukla

Operations and growth leader at SKYARK / ENARK who cut application processing time by 38% with workflow automation.

India
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At SKYARK / ENARK, I managed operations and growth strategy across 300+ active cases, sustaining an 89% approval rate. I also generated ₹18+ lakhs in net-new revenue through data-led growth strategy and enrollment pipeline optimization.

I replaced legacy administrative systems with workflow automation, including Python and Playwright orchestration, cutting application processing time by 38%. I also analyzed 120+ candidate profiles, achieving an 87% Invitation-to-Apply success rate.

At KANAN INTERNATIONAL PVT. LTD., I directed operations for a 15+ member team handling 800+ international study permits annually. Process improvements halved document processing times, while training and enablement increased team productivity by 42%.

Across roles in healthcare, customer escalations, and commercial operations, I improved service workflows, tracked operational KPIs, and applied automation and analytics. I also built n8n workflows for email and document triage, a RAG corporate document Q&A bot, and other AI automation projects.

Experience

Work history, roles, and key accomplishments

KB

Customer Escalation Manager

Kocher (Airtel Payments Bank)

Jan 2019 - Nov 2020 (1 year 10 months)

Resolved 80+ daily customer banking inquiries with a 97% first-contact resolution rate, leveraging CRM systems and dispute resolution techniques. Streamlined communication pathways, reducing average customer wait times from 4 hours to 45 minutes.

Education

Degrees, certifications, and relevant coursework

Akarsh hasn't added their education

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