PGPrachi Gupta
@prachigupta
Driven operations manager with expertise in communication and marketing.
IndiaWhat I'm looking for
As an Operations Manager, I am a driven professional with a strong focus on communication, operations, and marketing. My journey has been marked by a commitment to upskilling and driving strategic growth and engagement. Currently, I am working remotely with an emerging startup in digital growth, where I have successfully strengthened client relations and retention, achieving a remarkable 90%+ success rate in client relationships and project execution.
In my previous role at BrightChamps, I excelled in global lead conversion execution, ensuring an 80% conversion rate through effective customer issue resolution. My experience also includes managing client relationships at APSK Production & Entertainment, where I achieved a 20% conversion rate through commercial negotiations. I am passionate about optimizing operational efficiency and have successfully boosted lead generation via LinkedIn, increasing inbound client acquisition by 50%.
Experience
Work history, roles, and key accomplishments
Client Relationship & Operations Manager
Nerul Digital Marketing (emerging startup in digital growth)
Aug 2024 - Present (9 months)
As an Operations Manager, I drive strategic growth and engagement through effective client relationship management and operational efficiency. I have achieved a 90%+ success rate in client relationships and optimized operational processes, boosting lead generation by 50%.
Operations Manager
BrightChamps
Jan 2023 - Jan 2024 (1 year)
In my role at BrightChamps, I executed global lead conversions and ensured an 80% conversion rate through effective customer issue resolution and strategic communication.
Client Relationship Manager
APSK Production & Entertainment Pvt Ltd
Oct 2022 - Jan 2023 (3 months)
Managed client relationships at APSK, achieving a 20% conversion rate through effective commercial negotiations and ensuring high client satisfaction.
Sales and Promotion Executive
Axis Bank
Jan 2022 - Jul 2022 (6 months)
Worked as a customer care executive at Axis Bank, managing customer queries and conducting satisfaction surveys to enhance service quality.
Event Planner & Social Media Strategist
LIVE Foundation
Oct 2021 - Jan 2022 (3 months)
Orchestrated events, enhanced social media presence, and crafted compelling content for promotions.
Customer Success Excutive
SQUADRUN
May 2021 - Oct 2021 (5 months)
worked as a customer care executive, managed customer queries & conducted satisfaction surveys.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lucknow
Master's in Journalism and Mass Communication, Journalism and Mass Communication
2020 - 2022
Grade: 7.6
Completed a Master's in Journalism and Mass Communication with a CGPA of 7.6, focusing on advanced communication strategies and media practices.
SUShri Ramswaroop Memorial University
Bachelor's in Journalism and Mass Communication, Journalism and Mass Communication
2017 - 2020
Grade: 7.0
Earned a Bachelor's in Journalism and Mass Communication with a CGPA of 7.0, emphasizing practical skills in media production and communication.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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