Open to opportunities

Shobhit Ranjan

@shobhitranjan

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Motivated CRM Executive with a strong focus on customer satisfaction.

India

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What I'm looking for

I am looking for a role that allows me to grow in customer relationship management and sales, within a supportive and dynamic company culture.

I am a CRM Executive with a Bachelor of Business Administration, currently working at Allinpro Industries Pvt. Ltd. in Noida, UP. My journey in customer relationship management has been marked by a commitment to ensuring customer satisfaction and enhancing product usability. I have consistently achieved recognition for my sales performance, securing the highest sales on my floor multiple times.

In my previous role at iEnergizer, I honed my skills in resolving customer grievances and providing guidance on credit card features. My proactive engagement with customers not only resolved issues but also identified opportunities for sales growth, allowing me to exceed monthly sales targets. I am passionate about leveraging my theoretical knowledge into practical experience and continuously seek to enhance my skills in customer service and relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Management Executive

Current

Allinpro Industries Pvt. Ltd.

Oct 2023 - Present (1 year 7 months)

Responsible for ensuring customer satisfaction through various communication channels. Handled warranty claims and monitored product ratings to improve service quality. Achieved recognition for high sales performance and customer service excellence.

Customer Satisfaction Communication SQL Excel Customer Service Problem Solving Sales Performance Product Knowledge

Customer Service Associate

iEnergizer

Sep 2022 - Jul 2023 (10 months)

Resolved customer grievances effectively, enhancing customer satisfaction. Provided guidance on credit card features and achieved monthly sales targets through proactive customer engagement.