Ritvik Pramod

RP

Looking for a job

Ritvik Pramod

@ritvikpramod

I convert automotive and telecom leads into loyal customers through CRM, service recovery, and team leadership.

What I'm looking for

I'm seeking a growth-oriented role where I can use CRM, lead conversion, team leadership, and customer-retention experience to contribute to organizational goals.

At K.P. Automotives Pvt. Ltd. (NEXA), I managed more than 100 sales and service leads each month, increasing conversion by 20% through structured follow-ups.

I led a five-person executive team, managed CRM data extraction, billing, and reporting with 100% accuracy, and resolved escalated complaints to achieve a 95%+ Customer Satisfaction Index.

Previously, I supported the full customer journey at Crossland Hyundai and exceeded outbound telesales targets by 15% at Vertex for Tata Sky. I bring experience in lead conversion, retention, customer support, reporting, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

KN

Customer Relationship Manager

K.P. Automotives Pvt. Ltd. (NEXA)

May 2019 - Oct 2021 (2 years 5 months)

Managed 100+ sales and service leads per month, boosting conversion by 20% through structured follow-ups. Led a team of 5 executives and managed the CRM portal for data extraction, billing, and reporting.

CRM Lead Conversion Team Leadership Data Reporting Billing Customer Satisfaction Complaint Resolution

CL

Customer Relationship Executive

Crossland Hyundai Pvt. Ltd.

Sep 2016 - Apr 2019 (2 years 7 months)

Handled end-to-end customer journey from sales to after-sales service. Prepared daily reports and audited service processes to improve quality.

Customer Relationship Management Reporting Service Process Audit Email Support Phone Support Webchat Support

VS

Outbound Tele Sales Executive

Vertex (Tata Sky)

Feb 2015 - Sep 2016 (1 year 7 months)

Made 80+ outbound calls daily, consistently exceeding targets by 15%. Acquired new customers and delivered expert product consultation.

Outbound Sales Telemarketing Customer Acquisition Product Knowledge

Education

Degrees, certifications, and relevant coursework

UR

University of Rajasthan

Master of Arts, English

Completed a Master of Arts in English from the University of Rajasthan in 2020.

UR

University of Rajasthan

Bachelor of Arts, Arts

Completed a Bachelor of Arts from the University of Rajasthan in 2017.

GP

Govt. Women's Polytechnic

RS-CIT, Interior Decoration

Completed RS-CIT certification and a one-year course in Interior Decoration in 2017.

Tech stack

Software and tools used professionally

Salesforce

Microsoft Excel

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Customer Relationship Manager Customer Relationship Executive Tele Sales Executive

Skills

CRM Salesforce Lead Conversion Customer Retention Team Leadership Complaint Resolution Microsoft Office Excel Data Reporting Billing Email Support Live Chat Phone Support Digital Promotions Analytical Problem Solving Customer Service Sales Process Auditing Product Consultation

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