Open to opportunities

Mansi Agrawal

@mansiagrawal

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Customer Relationship Executive specializing in customer support, Excel reporting, and CRM.

India

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What I'm looking for

I’m looking for a role where I can own customer queries end-to-end, resolve issues quickly, and support sales/marketing through strong Excel/CRM reporting and coordination. I want a fast-paced environment that rewards problem-solving and customer satisfaction.

I’m a Customer Relationship Executive and MBA graduate focused on delivering fast, accurate customer support. I manage customer queries through calls, WhatsApp, email, and social media while keeping communication clear and timely.

I’m hands-on with customer service outcomes: I assist in resolving customer complaints, handle escalations, and ensure customer satisfaction. I also maintain customer data using Excel and CRM tools, and collect customer feedback to improve the overall customer experience.

I coordinate closely with sales, marketing, and operations teams to keep service smooth and responsive. From my customer service work, I prepare daily reports related to customer service performance and track what needs improvement.

In my internships, I supported sales using SAP S/4HANA exposure—adding new retail outlets, doing competitor product mapping, and collecting retailer feedback. I’ve also built HR & marketing coordination experience through recruitment communication, onboarding, and training, along with strong Microsoft Office and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Executive

Current

Kimirica Hunter International

Nov 2025 - Present (7 months)

Managed customer queries via calls, WhatsApp, email, and social media while assisting in resolving complaints with timely responses. Maintained customer records using Excel and CRM tools and coordinated with sales, marketing, and operations to improve customer experience.

Customer Relationship Management Complaint Resolution CRM Tools Excel Social Media Support Customer Data Management Sales Coordination Escalation Handling

Sales & Marketing Intern

ITC Limited

Jun 2025 - Aug 2025 (2 months)

Supported the sales team by adding new retail outlets to expand market coverage and helping track daily targets. Conducted competitor product mapping and collected retailer feedback, maintaining sales records and reports while communicating with retailers for product availability.

Retail Outlet Expansion Sales Support Sales Reporting Data Entry SAP S 4HANA Microsoft Excel

HR & Marketing Intern

Heleum

May 2023 - Nov 2023 (6 months)

Coordinated recruitment and sales operations by communicating with interns and new joiners for onboarding and training support. Maintained reports and handled coordination and data entry tasks to support HR and marketing activities.