Open to opportunities

SushreeDeepanjali Mallick

@sushreedeepanjalimal

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Customer-focused service professional driving satisfaction, retention, and measurable sales outcomes.

India

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What I'm looking for

I seek a customer-centric role where I can improve satisfaction and retention, use CRM and multi-channel support, and grow into broader client or sales responsibilities.

I am a motivated customer service and business development professional with hands-on experience in retail brand promotion, customer support, and B2B client relationship management. I consistently exceed sales and promotion targets through effective communication and persuasive interpersonal skills.

At Reliance Retail I promoted products, improved brand visibility, and was recognized with the Best Brand Promoter Award for Reliance Smart Bazar in 2024. I have managed CRM records, maintained client relationships, and delivered multi-channel customer support while working with Tech Mahindra and Oripol Industries.

I bring strong complaint-resolution abilities, multilingual communication in English, Hindi, and Odia, attention to detail, and the ability to remain calm under pressure. I seek roles where I can apply my customer-centric approach to improve experience and retention.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Tech Mahindra

Aug 2025 - Oct 2025 (2 months)

Delivered customer support via phone, email, and chat, resolving queries and technical issues while maintaining high customer satisfaction through professional and empathetic communication.

Customer Support Phone Support Email Support Live Chat Empathy Multilingual Communication

Business Development Executive

Oripol Industries Ltd

Oct 2024 - May 2025 (7 months)

Built and maintained client relationships to drive repeat business, managed CRM records for leads and pipeline, and improved customer satisfaction through proactive account management.

Business Development Client Relationship Management CRM Lead Management Sales Pipeline Management Customer Retention

Brand Promoter

Reliance Retail

Mar 2022 - Apr 2024 (2 years 1 month)

Promoted products and services to enhance brand visibility and customer engagement, consistently exceeded sales and promotion targets and won the Best Brand Promoter Award for Reliance Smart Bazar in 2024.

Promotion Customer Engagement Communication Persuasion Merchandising Relationship Building