Shivam Goswami

Implemented cost-effective solutions, resulting in a 20% reduction in project expenses. Streamlined project workflows, enhancing overall efficiency by 25%. Led a team in successfully delivering a complex engineering project on time and within allocated budget.

Managed a housekeeping team of 15+, ensuring 5-star cleanliness standards as per UK hospitality guidelines, improving efficiency by 20%. Implemented new inventory management, reducing supply costs by 15%. Ensured high guest satisfaction, contributing to a 4.5-star rating on TripAdvisor.

Supervised and trained housekeeping staff to maintain luxury hospitality standards. Ensured compliance with high-end international cleanliness and hygiene protocols. Achieved a 98% cleanliness rating through quality control checks.

Managed housekeeping operations for 150+ rooms, ensuring a seamless guest experience. Increased room turnaround speed by 25%, improving hotel occupancy rates. Conducted staff training programs, improving efficiency and quality standards.

Provided top-tier customer service, handling 100+ calls daily to resolve guest inquiries. Maintained 95% customer satisfaction scores by delivering prompt and effective solutions. Responding to customer queries, resolving complaints and ensuring customer satisfaction.

Provided high-quality room service, maintaining 99% compliance with cleanliness standards. Assisted in training new housekeeping staff, ensuring adherence to hotel procedures. Ensure areas are clean to the highest standards and communicate any issues.

Gained hands-on experience in hotel operations, focusing on housekeeping and front desk duties. Learned key principles of guest relations, room preparation, and hygiene protocols.

Completed a 3-year Diploma program focusing on Hotel Management. Specialized in Advanced Hotel Management and Food Industry practices.