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ram iyer

@ramiyer

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Dynamic Global Quality Assurance and Operations Leader with 20+ years experience.

India

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What I'm looking for

I am looking for a role that fosters innovation and continuous improvement, where I can leverage my expertise in quality assurance and operations to drive organizational effectiveness and enhance customer satisfaction.

I am a dynamic and results-driven Global Quality Assurance and Operations Leader with over 20 years of experience in quality transformation, operational excellence, and process optimization across global teams. My expertise lies in leading large-scale quality assurance frameworks, managing high-performing teams, and executing complex projects that drive efficiency, compliance, and business performance. Currently, I spearhead global quality initiatives, overseeing a team of 240+ professionals across multiple regions, and unifying regional QA functions to enhance governance, risk mitigation, and service delivery.

As a key architect of quality innovation, I have implemented automation, AI-driven enhancements, and cross-functional strategies to improve accuracy, scalability, and overall operational effectiveness. My track record includes driving cost reduction strategies, achieving $800K in savings in 2023 alone through process reengineering and strategic resource management. I am committed to fostering collaboration, innovation, and continuous improvement, seamlessly integrating technology with human insight to solve complex compliance challenges.

Experience

Work history, roles, and key accomplishments

Current

Director | Global Quality Assurance

Current

HireRight Background Screening LLC

Sep 2021 - Present (3 years 9 months)

Led the global quality assurance strategy, ensuring adherence to industry standards and regulatory compliance across multiple regions. Built and managed a global team of 240 QA professionals, fostering a high-performance culture focused on precision and efficiency.

Quality Assurance Regulatory Compliance Team Leadership Process Optimization Risk Mitigation AI Driven Quality Enhancements Strategic Planning Data Driven Decision Making Cross Functional Collaboration Stakeholder Management

Assistant Vice President – Operations (BGV)

Neeyamo Enterprise Solutions

Oct 2019 - Sep 2021 (1 year 11 months)

Led large-scale operational transformation for US BGV accounts, overseeing the end-to-end transition of business processes from the US to offshore locations. Designed and executed strategic operational frameworks, streamlining global workflows to enhance turnaround times and service quality.

Process Migration Service Delivery Automation Team Leadership Cost Optimization Financial Efficiency Regulatory Compliance

Operations Manager

Sterling Talent Solution (FADV)

Jan 2006 - Aug 2019 (13 years 7 months)

Led 46 high-impact process migrations and transitions, successfully integrating data and voice-based operations to enhance scalability and efficiency. Managed end-to-end operations of the Drug Process, overseeing a 75-member team to ensure seamless execution and regulatory compliance.

Process Migrations Operations Management Regulatory Compliance Workflow Automation Performance Monitoring Cross Functional Collaboration Service Delivery Process Migration

Front Desk Manager

MIG Club

Oct 2003 - Aug 2005 (1 year 10 months)

Managed front desk operations, overseeing guest services and administrative tasks. Ensured smooth check-in/check-out processes and resolved guest inquiries.

Guest Service Administrative Support Customer Satisfaction Problem Solving Team Coordination Communication Operations Hospitality

Front Desk Supervisor

The Regency Hotel

Apr 2003 - Sep 2003 (5 months)

Supervised front desk staff and operations, ensuring efficient guest services. Assisted in training new employees and managing daily administrative duties.

Front Desk Supervision Staff Training Guest Service Customer Service Team Leadership

Front Desk Officer

The Shalimar Hotel

Mar 2002 - Mar 2003 (1 year)

Handled guest check-ins and check-outs, managed reservations, and provided information to guests. Assisted with various administrative duties at the front desk.

Customer Service Administrative Support Communication Problem Solving Data Entry Hospitality

Education

Degrees, certifications, and relevant coursework

Welingkar Institute of Management Development and Research

Post Graduate Diploma, Operations Management

2014 - 2016

Completed a Post Graduate Diploma in Operations Management. Focused on developing skills in strategic planning, process optimization, and operational excellence.