Raghavendra Kumar

Directed operations for efficiency and cost-effectiveness while driving continuous improvement. Streamlined processes and optimized resource allocation to reduce costs, enhance productivity, and improve service delivery. Achieved significant cost savings and improved operational metrics through strategic planning and implementation of best practices.

Led a team of 140 members to achieve high collection rates across all product lines. Focused on enhancing team productivity and morale while ensuring compliance with company policies. Utilized data-driven insights to improve collection strategies and closely monitored performance metrics.

Enhanced team capabilities through targeted training, improving staff performance and knowledge. Reduced churn and boosted customer satisfaction by implementing personalized solutions and driving membership upgrades. Collaborated with resort teams to strengthen retention strategies.

Managed fixed-line business operations for South and West regions, overseeing a 300-seat inbound center. Delivered exceptional service levels, reduced call handling costs, and ensured efficient fixed-line installations. Streamlined operations and drove retention for prepaid and postpaid customers.

Completed an MBA in Retail Management, focusing on business growth strategies and customer retention techniques. Developed skills in strategic planning and operational excellence.

Earned a Diploma in Electrical & Electronic Engineering, gaining foundational knowledge in electrical systems and engineering principles.

Completed an Advanced Marketing Strategy Certification, enhancing skills in marketing analytics and strategic marketing planning.

Completed industrial training at Larsen & Toubro Ltd., gaining practical experience in engineering and project management.

Completed Advanced Marketing Analytics Training, focusing on data-driven marketing strategies and performance metrics.