Himani Pal
@himanipal
Result-oriented hotelier with expertise in front office operations.
IndiaWhat I'm looking for
I am an astute and result-oriented hotelier with a proven track record in managing front office operations. My experience spans various roles in the hospitality industry, where I have honed my skills in operations management, guest service, quality control, and employee engagement. I am dedicated to providing exceptional hospitality and ensuring guest satisfaction.
Currently, I work as a Front Office Associate at Hotel Sarover, where I oversee daily operations and performance evaluations. My responsibilities include managing the reception area, ensuring effective communication, and maintaining a professional image. I take pride in delivering excellent customer service and addressing guest needs promptly.
With a Bachelor’s degree in Hotel Management and experience in various prestigious hotels, I am eager to contribute my skills to a growth-oriented organization. I am committed to continuous learning and development in the hospitality sector, aiming to enhance guest experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
Front Office Associate
Hotel Sarover Group of Hotel
Sep 2021 - Present (3 years 11 months)
Oversaw day-to-day operations and performance, conducting regular evaluations. Established effective organizational structures and communication protocols, serving as a role model. Managed the reception area to ensure effective telephone and mail communications, maintaining a professional image.
Front Office Associate
Hotel Aloha on the Ganges By Leisure Property
Nov 2020 - Feb 2021 (3 months)
Oversaw day-to-day operations and performance, conducting regular evaluations. Established effective organizational structures and communication protocols, serving as a role model. Managed the reception area to ensure effective telephone and mail communications, maintaining a professional image.
Industrial Trainee
The Leela Ambience
Jan 2019 - Present (6 years 7 months)
Responsible for greeting and welcoming guests, and receiving and forwarding messages. Performed various cleaning activities and checked for inadequacies in facilities and amenities. Assisted chefs with food preparation and cooked live foods during breakfast.
Vocational Trainee
Country Inn & Suites by Radisson
Jun 2018 - Present (7 years 2 months)
Ensured accurate and efficient running of the Front Desk and responded to guest queries in a timely manner. Understood all hotel room categories, rates, packages, and promotions to perform daily duties effectively.
Education
Degrees, certifications, and relevant coursework
HIHRIT group of institutions
Bachelor's degree, Hotel Management Catering Technology & Tourism
2017 - 2021
Completed a Bachelor's degree in Hotel Management, Catering Technology & Tourism. Gained comprehensive knowledge in hospitality operations, guest services, and tourism management.
Tech stack
Software and tools used professionally
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