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PRATIK DUTTA

@pratikordutta

Inside sales & SaaS specialist with 13+ yrs driving global partnerships, closing high-value deals & managing key accounts.”

India

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What I'm looking for

I’m seeking a growth-oriented role in sales, vendor partnerships, or account management where I can leverage my SaaS and inside sales expertise to build strong relationships, drive revenue, and expand global markets. I value organizations with clear policies, learning opportunities, and performance-driven growth.

I am a sales and account management professional with 13+ years of experience across fintech, SaaS and edtech technology solutions. My expertise lies in inside sales, vendor partnerships and managing the complete sales cycle for both international and domestic clients.

I’ve consistently closed high-value deals, built long-term customer relationships, and worked with CRMs like Zoho to streamline sales processes. At Tagway, I’ve been selling SaaS-enabled RFID solutions to retailers, wholesalers, and manufacturers in the jewellery sector helping clients modernize inventory management.

Previously, I’ve worked with fintech leaders like Mswipe and Glory Global, driving merchant acquisition, payment solutions, and vendor partnerships.

My professional interests include SaaS sales, vendor development, and building scalable partnerships in global markets. On the personal front, I enjoy exploring how AI and digital tools can improve sales productivity, and I actively upskill in these areas.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Tagway

May 2025 - Present (5 months)

Spearheading inside sales for RFID-based SaaS inventory solutions in the jewellery industry across retail,wholesale, and manufacturing segments.
Managing the complete sales cycle from discovery calls, demos, and solution pitching to negotiations, closing,and onboarding.
Engaging with international and domestic customers; driving adoption of RFID SaaS modules integrated with ERP

Sales Inside Sales CRM Sales Cycle Management Business Development Vendor Management Key Account Management

Demand Manager

OYO Hotels & Homes Pvt. Ltd.

Mar 2023 - Feb 2023 (-1 years 11 months)

Conducted in-depth analysis of customer data, trends, and feedback to forecast service demand, identify areas for improvement, and optimized resource allocation to deliver exceptional customer experiences.

Customer Service Operations Management Data Analysis Forecasting Resource Allocation Customer Experience

Zonal Manager Operations

Mswipe Technologies Pvt. Ltd.

Jul 2022 - Oct 2022 (3 months)

Provided strategic leadership and mentorship to a team of customer service professionals within the assigned zone, ensuring adherence to service level agreements and promoting best practices.

Leadership Customer Service Operations Management Process Optimization Strategic Planning

Regional Operations Manager

Glory Global Solutions South Asia Pvt. Ltd.

Mar 2016 - Jul 2022 (6 years 4 months)

Led a team of 70 skilled professionals at customer service and supervising day-to-day operations to meet customer expectations.

Leadership Customer Service Operations Management Performance Monitoring

Customer Support Engineer

G D Currency Technologies

Oct 2011 - Mar 2016 (4 years 5 months)

Installed, configured and tested equipment on specialized platforms and engaged in first level support for customers requiring routine support and troubleshooting.

Customer Support Technical Support Troubleshooting