PRATIK DUTTAPD
Open to opportunities

PRATIK DUTTA

@pratikordutta

Customer-focused professional with extensive experience in delivering exceptional customer service

India

What I'm looking for

Seeking a challenging role that leverages my customer service expertise, team leadership skills, and ability to drive operational excellence, while providing opportunities for growth and continuous learning.

As a seasoned customer service professional, I leverage my expertise in driving operational excellence, team leadership, and customer service & operations management to deliver exceptional customer experiences. With a strong background in communication, problem-solving, and strategic planning, I excel in building rapport and trust with customers across diverse backgrounds.

With extensive experience in customer support, operations, and team leadership, I have developed a unique ability to understand customer needs, resolve issues promptly, and provide personalized support to ensure maximum satisfaction. I am committed to continuous learning, staying updated with industry best practices, and leveraging AI techniques to drive business solutions.

Throughout my career, I have demonstrated my ability to work independently in a remote environment, managing multiple priorities while maintaining a high level of responsiveness. I am confident in my ability to drive business growth, improve customer satisfaction, and contribute to long-term revenue growth.

Experience

Work history, roles, and key accomplishments

GT

Customer Support Engineer

G D Currency Technologies

Oct 2011 - Mar 2016 (4 years 5 months)

Installed, configured and tested equipment on specialized platforms and engaged in first level support for customers requiring routine support and troubleshooting.

Education

Degrees, certifications, and relevant coursework

PRATIK hasn't added their education

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Tech stack

Software and tools used professionally

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