PRATIK DUTTA
@pratikordutta
Customer-focused professional with extensive experience in delivering exceptional customer service
What I'm looking for
As a seasoned customer service professional, I leverage my expertise in driving operational excellence, team leadership, and customer service & operations management to deliver exceptional customer experiences. With a strong background in communication, problem-solving, and strategic planning, I excel in building rapport and trust with customers across diverse backgrounds.
With extensive experience in customer support, operations, and team leadership, I have developed a unique ability to understand customer needs, resolve issues promptly, and provide personalized support to ensure maximum satisfaction. I am committed to continuous learning, staying updated with industry best practices, and leveraging AI techniques to drive business solutions.
Throughout my career, I have demonstrated my ability to work independently in a remote environment, managing multiple priorities while maintaining a high level of responsiveness. I am confident in my ability to drive business growth, improve customer satisfaction, and contribute to long-term revenue growth.
Experience
Work history, roles, and key accomplishments
Demand Manager
OYO Hotels & Homes Pvt. Ltd.
Mar 2023 - Feb 2023 (-1 years 11 months)
Conducted in-depth analysis of customer data, trends, and feedback to forecast service demand, identify areas for improvement, and optimized resource allocation to deliver exceptional customer experiences.
Zonal Manager Operations
Mswipe Technologies Pvt. Ltd.
Jul 2022 - Oct 2022 (3 months)
Provided strategic leadership and mentorship to a team of customer service professionals within the assigned zone, ensuring adherence to service level agreements and promoting best practices.
Regional Operations Manager
Glory Global Solutions South Asia Pvt. Ltd.
Mar 2016 - Jul 2022 (6 years 4 months)
Led a team of 70 skilled professionals at customer service and supervising day-to-day operations to meet customer expectations.
Customer Support Engineer
G D Currency Technologies
Oct 2011 - Mar 2016 (4 years 5 months)
Installed, configured and tested equipment on specialized platforms and engaged in first level support for customers requiring routine support and troubleshooting.
Education
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PRATIK hasn't added their education
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