MAMelcom Alexander
@melcomalexander
Customer service professional with strong problem-solving and communication skills.
IndiaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in managing and resolving customer issues. My journey began at Teleperformance, where I excelled in a remote role, ensuring the highest level of customer satisfaction through effective communication and problem-solving. I adeptly handled every aspect of the customer experience, from initial inquiries to resolving minor issues, utilizing various software tools and CRM systems to streamline operations.
My educational background in Hospitality Management has equipped me with a solid foundation in customer service principles. I have undergone training in various hotel operations, including front office, food and beverage services, and housekeeping. This diverse training has enhanced my adaptability and multitasking abilities, allowing me to thrive in fast-paced environments. I am passionate about contributing to organizational success and continuously developing my professional skills.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Teleperformance
Dec 2022 - Mar 2024 (1 year 3 months)
Managed and resolved customer issues in a remote role, ensuring high satisfaction levels through quick resolutions. Utilized various software tools for communication and logistics, coordinating food pickups and deliveries while addressing any arising issues.
Intern
Fusion CX
Jan 2021 - Feb 2021 (1 month)
Gained a comprehensive understanding of the company’s products and services, enhancing customer satisfaction. Developed communication skills and sales techniques through direct customer interactions.
Sales Executive
Lemon Tree Premier
Jan 2020 - Jan 2020 (0 months)
Introduced to the hotel industry, covering core departments such as front office operations and food services. Provided a comprehensive overview of departmental functions and their contributions to guest experience.
Trainee
Trident Hotels
Apr 2017 - Apr 2017 (0 months)
Completed basic training in various hotel operations including front office, food and beverage, and housekeeping, gaining foundational knowledge of the hospitality industry.
Education
Degrees, certifications, and relevant coursework
IMInternational Institute of Hotel Management
Bachelor's in Hospitality Management, Hospitality Management
2019 - 2022
Bachelor's in Hospitality Management in Food and Beverage. This program provided comprehensive training in various aspects of hospitality, including customer service, food and beverage management, and operational logistics.
St. Vincent's High Technical School
ISC in Commerce, Commerce
2017 - 2019
ISC in Commerce program that focused on foundational business principles, accounting, and economics, preparing students for further studies in commerce and business.
Schooltrick's Higher Secondary
ICSE in Commerce, Commerce
2005 - 2017
ICSE in Commerce program that provided a broad education in various subjects, including mathematics, English, and social studies, fostering critical thinking and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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