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Pooja Malhotra

@poojamalhotra

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Dynamic operations associate focused on enhancing team performance.

India

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What I'm looking for

I am looking for a role that values teamwork, encourages professional growth, and allows me to implement process improvements.

I am a Lead Operations Associate with a strong focus on streamlining workflows and enhancing team performance. My experience includes coordinating training sessions for new associates and implementing process improvements that elevate customer satisfaction and service delivery. I thrive in dynamic environments where I can contribute innovative ideas to enhance operational efficiency.

Throughout my career, I have successfully led daily operations, collaborated with cross-functional teams, and analyzed operational data to inform decision-making processes. My background in logistics and customer service has equipped me with the skills to manage tasks efficiently while maintaining high standards of quality assurance. I am passionate about fostering a positive learning environment and ensuring operational readiness through effective training and development.

Experience

Work history, roles, and key accomplishments

Lead Operations Associate

Edureka

Sep 2020 - Present (4 years 11 months)

Led daily operations to streamline workflow and enhance team efficiency. Coordinated training sessions for new associates to ensure operational readiness, and implemented process improvements to enhance service delivery and customer satisfaction.

Customer Relationship Management Efficiency Improvement order fulfillment Quality Assurance Problem Solving Training And Development Time Management

Logistics Specialist

FS.com GmbH

Oct 2018 - Present (6 years 10 months)

Maintained inventory levels and coordinated product movement across warehouses. Worked with sales teams to ensure smooth order fulfillment, and managed time sheets and delivery documentation for logistics operations.

Logistics Inventory Management order fulfillment Time Management Customer Service Team Coordination Supply Chain Management Warehouse operations Documentation Management

Logistics Specialist

TTI GmbH

Feb 2018 - Present (7 years 6 months)

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Prioritized and organized tasks to efficiently accomplish service goals, and provided excellent service and attention to customers.

Customer Satisfaction Problem Solving Prioritization Customer Service Team Collaboration Customer Support Communication

Cabin Crew

Bjets Pvt Ltd

Aug 2008 - Present (17 years)

Ensured passenger safety by conducting thorough pre-flight safety checks and assisted passengers with boarding and deplaning efficiently and courteously. Delivered in-flight service, providing food and beverage assistance to passengers.

Customer Service In Flight Service Communication Team Collaboration Cabin Stocking Problem Solving

Executive – Guest Relations

Avlon Courtyard Hotel

Dec 2006 - Present (18 years 8 months)

Managed check-in/check-out processes and responded to guest inquiries, handling reservations, complaints, and concierge services. Delivered personalized services and maintained guest satisfaction levels.

Guest Service Check Out Reserving Concierge Services Customer Satisfaction Interpersonal Skills Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Delhi University

Bachelor of Commerce, Commerce

2016 - 2016

Grade: 62%

Studied Bachelor of Commerce at Delhi University, completing the program with a 62% grade. The curriculum covered various aspects of commerce and business principles.

Frankfinn

Diploma, Unspecified

2005 - 2006

Completed a diploma program at Frankfinn, focusing on relevant industry skills. This program provided foundational knowledge and practical experience.