Sreram Thangaraj
@sreramthangaraj
Experienced hotel manager with a focus on operational excellence.
IndiaWhat I'm looking for
I am an accomplished hotel management professional with an MBA in Hotel Management and Catering Science, complemented by a Post Graduate Diploma in Hospitality Administration. My career spans over a decade, during which I have honed my skills in operations management, team leadership, and customer relationship management. I have a proven track record of driving revenue growth and enhancing operational efficiency in various hospitality settings.
As a Cluster Hotel Manager at Oyo Hotels & Homes, I led a team of 75 staff across multiple properties, implementing strategic initiatives that resulted in significant improvements in service delivery and guest satisfaction. My leadership was instrumental in achieving nine first-place awards for generating the highest food and beverage revenue during the Food World Cup competition. I am passionate about fostering a safe and secure environment for both guests and staff, ensuring compliance with industry standards while introducing innovative practices to enhance service quality.
Experience
Work history, roles, and key accomplishments
Cluster Hotel Manager
Oyo Hotels & Homes Pvt ltd
Apr 2018 - Aug 2020 (2 years 4 months)
Managed operations for multiple service apartments, overseeing a team of 75 staff. Developed and implemented policies and procedures, focusing on customer relationships and safety. Achieved significant revenue growth, winning multiple awards for performance.
Assistant Operations Manager
Novascotia Boutique Homes Pvt ltd
Jan 2016 - Apr 2018 (2 years 3 months)
Assisted in managing operations for corporate service apartments, focusing on guest services and operational efficiency. Developed skills in team management and customer service.
Operations Executive
Novascotia Boutique Homes Pvt ltd
Jan 2015 - Jan 2016 (1 year)
Managed day-to-day operations in a corporate service apartment setting, ensuring high standards of guest service and operational efficiency.
Lecturer
Amrita Institute of Hotel Management & Catering Technology
Oct 2011 - Aug 2015 (3 years 10 months)
Taught courses in hotel management and catering, focusing on practical skills and industry knowledge. Engaged students in hands-on learning experiences.
Guest Service Assistant
Hotel Park Plaza
Oct 2010 - Jan 2011 (3 months)
Provided exceptional guest service in a four-star hotel environment, handling guest inquiries and ensuring satisfaction.
Front Office Assistant
Hotel Ratner Residency
Oct 2009 - Oct 2010 (1 year)
Assisted in front office operations, managing check-ins and check-outs, and providing support to guests in a three-star hotel.
Education
Degrees, certifications, and relevant coursework
MERIT-SWISS Asian School of Hotel Management
Master of Business Administration, Hotel Management & Catering Science
2007 - 2009
Grade: Merit
Completed an MBA in Hotel Management & Catering Science, focusing on various aspects of hospitality management and operational techniques.
MERIT-SWISS Asian School of Hotel Management
Post Graduate Diploma, Hospitality Administration
2007 - 2009
Grade: Merit
Earned a Post Graduate Diploma in Hospitality Administration, enhancing skills in hospitality operations and management.
Kongu Arts and Science College
Bachelor of Science, Biochemistry
2004 - 2007
Graduated with a Bachelor of Science in Biochemistry, studying the chemical processes and substances in living organisms.
Availability
Location
IndiaAuthorized to work in
Job categories
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