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Shikha Shukla

@shikhashukla

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Customer Success Manager with expertise in AI-driven strategies.

India

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in customer success and product innovation, while fostering a collaborative and growth-oriented company culture.

I am a Customer Success Manager with a strong background in Conversational AI, automation, and chatbot solutions. My proven ability to drive customer satisfaction and enhance product adoption through AI-driven strategies has been a cornerstone of my career. I am passionate about building long-term client relationships and optimizing user experiences to ensure business success through data-driven insights.

In my recent role as a Solution Engineer at Chat360, I created and implemented tailored chatbot solutions, integrated AI-powered virtual assistants, and collaborated with cross-functional teams to enhance chatbot features. My experience includes providing technical support, implementing analytics dashboards, and ensuring seamless integration of third-party systems. I thrive in environments where I can leverage my expertise to drive customer success and product innovation.

Experience

Work history, roles, and key accomplishments

Solution Engineer

Chat360

Jan 2024 - Jan 2025 (1 year)

Created and implemented tailored chatbot solutions using Chat360's no-code/low-code platform, integrating AI-powered virtual assistants across multiple channels. Optimized conversation flows, collaborated with product teams to enhance features, and provided technical support for chatbot implementations and API integrations. Implemented analytics dashboards to track bot performance and assisted cli

API Integration NLP Low Code Analytics Technical Support UI UX Enhancement Product Development Machine Learning UI UX Enhancements

Customer Success Manager

AILifeBot

Dec 2021 - Jan 2024 (2 years 1 month)

Executed customer success strategies to drive engagement and retention, acting as the primary point of contact for enterprise clients. Identified upselling and cross-selling opportunities, conducted regular customer check-ins and QBRs, and supervised chatbot performance analytics. Collaborated with product teams to enhance chatbot capabilities based on user feedback and led issue resolution effort

Customer Success Client Relationship Management Account Management Chatbot Performance Analytics Customer Support Data Analysis Slack

Business Analyst-Conversational AI

Ignited Wings Technology

Oct 2019 - Dec 2021 (2 years 2 months)

Directed projects and collaborated with internal groups to ensure clear communication, goal alignment, and timely delivery of standards. Identified and analyzed user requirements, procedures, and processes to develop optimization strategies. Developed reports and dashboards, providing financial-related information to make informed business decisions and analyzed operational data to support busines

Business Analysis Project Management Data Analysis Reporting Dashboard Development Business Intelligence Optimization

Summer Internship

CETPA INFOTECH PRIVATE LIMITED

May 2018 - Aug 2018 (3 months)

Completed a summer internship focused on Python programming language, gaining practical experience in software development. Developed an Electronic Shop Management System using Python GUI Technology. Contributed to a CAR DUMB project based on Python technology.

Python Software Development Programming Problem Solving Data Structures Algorithms

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications degree from Indira Gandhi National Open University, Delhi. Focused on advanced topics in computer science and applications.

Maharishi Vidya Mandir

High School, General Studies

Finished High School education under the CBSE board at Maharishi Vidya Mandir. Developed fundamental academic skills.

Allahabad State University

Bachelor of Computer Applications, Computer Applications

Obtained a Bachelor of Computer Applications degree from Allahabad State University, Prayagraj. Gained foundational knowledge in computer applications and programming.