Vishakha User

I’m a results-oriented Customer Success Engineer with 4 years of experience, specializing in driving client success within AI and integration platforms. I focus on managing REST API, SDK integrations, and workflow automations to improve adoption and operational outcomes for enterprise teams.

At Contentstack (TIER1 CONTENTSTACK), I served as the primary technical liaison for 100+ enterprise clients using the Contentstack DXP platform. I streamlined 200+ REST API, SDK, and webhook integrations, accelerating content modeling and environment management workflows by 50% and reducing deployment times by 1 week. I also used AI-assisted Salesforce co-pilot workflows to improve case resolution, operational efficiency, and customer communication.

At Yellow AI, I delivered specialized technical product support for chatbot deployment and workflow orchestration. I diagnosed and resolved issues across conversational flows, API integrations, Natural Language Processing (NLP) behavior, authentication protocols, and platform configurations, and I investigated production incidents through system log analysis while coordinating with engineering to resolve escalations. I actively partner with product management to document bugs, communicate platform limitations, and propose workflow enhancements based on customer feedback.