Apurva Bansal
@apurvabansal07
Customer Success leader building AI adoption and retaining enterprise clients.
IndiaWhat I'm looking for
I’m a Customer Success professional with 3+ years of experience in Fortune 500 client management and entrepreneurship in the AI sector. I specialize in translating complex technical requirements into actionable success plans that drive measurable adoption.
As the Founder of Stellar Learn, I built and scaled AI-powered technology solutions, developing customized chatbot experiences for US hospitals, US universities, and UPSC coaching institutes. I focus on product-market fit, customer outreach, and solution implementation—backed by 30+ discovery meetings with education and healthcare decision-makers.
On the Customer Success side, I’ve maintained 100% client retention across enterprise accounts while serving as the sole point of contact for 5+ Fortune 500 clients. I managed the full customer lifecycle from requirements gathering to delivery, ran weekly stakeholder updates, and coordinated training for cohorts of 40–60 with a 95% completion rate.
I also bring a strong technical foundation from earlier work as a Software Engineer at TE Connectivity, where I improved operational efficiency by 40% by building a custom Order Intake System using SAP ABAP and SQL. I’m excited to bring that same blend of customer empathy, execution rigor, and AI product adoption to teams building meaningful solutions.
Experience
Work history, roles, and key accomplishments
Founder
Stellar Learn
May 2024 - Present (1 year 11 months)
Founded and scaled an AI-powered education/healthcare technology venture, building customized BE chatbot solutions for US hospitals, US universities, and UPSC coaching institutes. Managed end-to-end operations and led 30+ discovery meetings, driving AI chatbot deployments on TARS and a 15% personalized cold outreach email response rate.
Customer Success Associate
Enqurious
Apr 2023 - Apr 2024 (1 year)
Served as the sole point of contact for 5+ Fortune 500 clients, maintaining 100% client retention through end-to-end customer lifecycle management. Led weekly senior-stakeholder updates, coordinated training for 40–60 participants with a 95% completion rate, and supported renewals by ensuring on-time delivery of program milestones.
Improved operational efficiency by 40% by developing a custom order intake system using SAP ABAP and SQL. Collaborated with global stakeholders across 10+ countries to gather requirements for dashboard enhancements and implemented data-driven improvements.
Education
Degrees, certifications, and relevant coursework
CMR Institute of Technology (CMRIT)
Attended CMR Institute of Technology (CMRIT) in Bengaluru. Details on the degree, field of study, and attendance years were not provided.
Availability
Location
IndiaAuthorized to work in
Website
stellarlearn.comSalary expectations
Social media
Job categories
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