Aditya Garala
@adityagarala
I drive AI solution adoption, customer retention, and technical support for enterprise SaaS customers.
IndiaWhat I'm looking for
At Rootle.ai, I manage the end-to-end lifecycle for enterprise customers using AI-powered voice automation and conversational AI solutions. I lead onboarding, implementation, deployment, adoption, retention, and post-launch support while translating business requirements into AI workflows, scripts, FAQs, and knowledge-base solutions.
I manage 35 customers across India, the United States, and South Africa with 91%+ retention, secured 10 upsell opportunities, and resolve 30+ technical cases monthly. Previously at Azilen Technologies, I configured LoRaWAN gateways and IoT devices, resolved connectivity incidents within SLA timelines, and supported SaaS deployments.
Experience
Work history, roles, and key accomplishments
Customer Success And Support Executive
Rootle.ai
Sep 2025 - Aug 2026 (11 months)
Managed end-to-end customer lifecycle for enterprise accounts, leading onboarding, implementation, and post-launch support for AI-powered voice automation solutions. Drove product adoption and retention, achieving a 91%+ retention rate and securing 10 upsell opportunities.
Associate System Engineer
Azilen Technologies
Feb 2025 - Sep 2025 (7 months)
Configured and deployed LoRaWAN gateways and IoT devices, ensuring seamless connectivity and successful customer onboarding. Provided technical support, resolved incidents within SLA, and collaborated with engineering teams on root cause analysis.
Education
Degrees, certifications, and relevant coursework
Adani Institute of Infrastructure and Engineering
Bachelor of Technology, Information and Communication Technology
2022 - 2025
Pursued a Bachelor of Technology in Information and Communication Technology, focusing on engineering principles and applications.
Government Polytechnic, Ahmedabad
Diploma, Computer Engineering
2019 - 2022
Completed a Diploma in Computer Engineering, gaining foundational knowledge in computer systems and software development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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