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Jai Kalia

@jaikalia

Customer support and product professional at INFEEDO TECH INC who automated translation workflows and cut processing effort by 95%.

India

Message

At INFEEDO TECH INC, I built and deployed an AI-assisted translation and content automation system using Google Sheets and Apps Script. Its data pipelines reduced manual processing effort by 95% and translation errors by 99%, supporting multilingual operations across 30+ languages.

I also optimized SQL reporting workflows and automated vendor translation processes, cutting query execution time by 60% and turnaround time by 70%. In my independent projects, I built LawyersNearMe, a legal guidance platform, and TherapistsNearMe, a multilingual directory with therapist credential verification.

Experience

Work history, roles, and key accomplishments

Lead - Customer Support

Infeedo Tech Inc

Oct 2024 - Jul 2026 (1 year 9 months)

Built and deployed a scalable AI-assisted translation and content automation system, reducing manual processing effort by 95% and enabling multilingual operations across 30+ languages. Automated vendor translation workflows with audit logging, cutting turnaround time by 70% and improving traceability across 5000+ records.

Google Sheets Google Apps Script SQL Data Pipelines AI Automation Zendesk Metabase Tableau Postman N8n

Senior Customer Success Associate

Infeedo Tech Inc

Oct 2022 - Oct 2024 (2 years)

Nurtured relationships across 15+ account portfolios spanning MM and SMB segments to ensure client retention, increase product adoption, and drive account ARR expansion. Conducted executive business reviews and consulted clients on best practices, directly driving increased product adoption.

Customer Success Account Management Customer Retention Upselling Cross Selling Data Analysis Zendesk Metabase

Customer Success Associate

Infeedo Tech Inc

Dec 2021 - Oct 2022 (10 months)

Managed a portfolio of accounts with a strong operational focus, ensuring timely execution of client configurations and account setup tasks. Prepared and conducted executive business review decks and supported account expansion and upselling conversations.

Customer Success Account Management Client Onboarding Executive Business Review Zendesk Metabase

Assistant Product Manager

University Options

Aug 2019 - Jul 2020 (11 months)

Provided product support to customers, partners, and clients, resolving queries and maintaining communication across stakeholder groups. Acquired hands-on experience with Django and managed backend data research, validation, and upload processes.

Product Support Django Data Management Stakeholder Communication