Kishan Kalolia
@kishankalolia
Customer Success Leader specializing in CRM and process optimization.
IndiaWhat I'm looking for
As a Customer Success & Service Leader, I have a proven track record in enhancing customer experience through strategic CX initiatives and digital transformation. My expertise lies in CRM implementation, process optimization, and leveraging AI-driven solutions to improve key metrics such as NPS and CSAT. I am passionate about driving customer engagement and business growth through scalable, data-driven strategies.
Throughout my career, I have successfully led teams and projects that focus on customer retention and satisfaction. My recent role as a Customer Success & Technology Consultant allowed me to collaborate with firms to optimize customer experience strategies and develop innovative CRM solutions. I take pride in my ability to streamline operations and enhance service delivery, resulting in significant cost savings and improved customer interactions.
I am continuously pursuing opportunities for growth and leadership in customer success, aiming to drive impactful change and foster a customer-first culture within organizations. My commitment to excellence and innovation in service operations sets me apart as a leader in the field.
Experience
Work history, roles, and key accomplishments
Customer Success & Technology Consultant
Self-Employed
May 2024 - Present (1 year)
Collaborated with a leading marketing and service firm to improve customer experience strategies, retention frameworks, and automation solutions. Developed a Python-based low-cost CRM for a leading marketing & services firm, optimizing ticket management, automating claim validation, and enhancing QA processes—resulting in a weekly savings of 15–18 manual work hours.
Manager, Customer Experience
Savex Technologies Pvt Ltd
Sep 2023 - Apr 2024 (7 months)
Led CX strategy aligned with business objectives, enhancing customer retention, satisfaction, and engagement. Spearheaded customer success initiatives, achieving a 17% improvement in Net Promoter Score (NPS) through targeted service enhancements.
Operations Head - Customer Support & Digital Transformation
Silver Consumer Electricals Pvt Ltd
Feb 2022 - Jun 2023 (1 year 4 months)
Transitioned from a consulting role into a full-time leadership position, driving customer service strategy and automation initiatives. Led the development of a WhatsApp Chatbot Service, reducing call center dependency by 35% and enhancing self-service capabilities.
Customer Service Manager
OnePlus - India
Mar 2019 - Jan 2022 (2 years 10 months)
Managed end-to-end customer experience across 5+ service locations, driving proactive engagement and improving CSAT from 87% to 95%. Played a key role in the design, development, and deployment of the OCRM (OnePlus Customer Relationship Management) system, optimizing workflows and reducing ticket resolution time.
Customer Service and Operation Manager
QDIGI Services Pvt Ltd
Apr 2016 - Jan 2019 (2 years 9 months)
Established and managed a high-volume service center, overseeing daily operations, team performance, and customer service workflows. Designed and implemented strategic process improvements, increasing operational efficiency and enhancing service quality.
Education
Degrees, certifications, and relevant coursework
Gujarat Technological University
Bachelor of Engineering, Electronics & Communication
2011 - 2015
Grade: 8.66 CGPA
Completed a Bachelor of Engineering with a focus on Electronics & Communication. Achieved a CGPA of 8.66.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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