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Anitha Subramani

@anithasubramani

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Detail-oriented professional specializing in AI solutions and chatbot delivery.

India

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What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage AI to enhance customer experiences.

I am a self-motivated and detail-oriented professional with extensive experience in startups, focusing on scaling and piloting AI solutions. My passion lies in delivering high-impact AI chat and voice bots, leveraging data-driven insights to optimize performance and enhance decision-making processes.

Currently, I serve as a Product Owner for AI Voice & Chatbot at Atos, where I manage the product lifecycle from development to launch, ensuring seamless adoption and support. My previous roles include Senior Business Analyst at a Forbes-listed AI tech startup and Conversational Experience Manager, where I led automation efforts to streamline customer interactions and improve overall experience.

Throughout my career, I have been recognized for my ability to introduce innovative ideas and processes that lead to measurable outcomes. My achievements include reducing average handling time significantly through effective bot implementations and continuously seeking ways to enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery | Product Owner AI Voice & Chatbot

Current

Atos

Feb 2022 - Present (3 years 3 months)

Managed product lifecycle from development to launch, ensuring seamless adoption and support. Developed multilingual automation and applied Agile methodologies for efficient delivery and continuous improvement.

Agile Methodologies Product Management Business Analysis

Senior Business Analyst

Interface.ai

Feb 2021 - Jan 2023 (1 year 11 months)

Led automation efforts to streamline common use cases and improve customer experience. Experienced in AI integrations and chatbot deployment, achieving sales targets for the floor.

Chatbot Deployment Business Analysis

Conversational Experience Manager

Interface.ai

Jul 2018 - Oct 2021 (3 years 3 months)

Delivered AI Chat & Voice Bot solutions to American Credit Unions. Created onboarding documents and built conversational workflows while monitoring bot performance.

AI Assistant Toning Performance Monitoring Customer Journey Mapping

Senior Associate

Xchanging Technologies

May 2010 - Jul 2013 (3 years 2 months)

Worked as a Senior Associate in a BPO environment, contributing to customer service excellence and operational efficiency.

Customer Service BPO Team Collaboration Process Improvement

Customer Service Executive

Infosys

Feb 2008 - May 2010 (2 years 3 months)

Engaged in customer service operations, ensuring high levels of customer satisfaction and support.

Customer Support Communication Skills Problem Solving Service Delivery Client Relationship Management

Senior Trainer

Standard Chartered Global Business Services

Sep 2006 - Jun 2010 (3 years 9 months)

Provided training and mentorship to over 200 new employees, focusing on process nesting and job readiness for the production floor.

Training Mentorship Process Nesting Employee Onboarding

Education

Degrees, certifications, and relevant coursework

Kongunadu Arts & Science College

Bachelor of Science, Science

2004 - 2007

Completed a Bachelor of Science degree, focusing on various scientific disciplines and developing analytical skills essential for problem-solving in technical fields.