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Shikha ShindeSS
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Shikha Shinde

@shikhashinde

Technical Support Manager with expertise in SEO & Customer Support.

India
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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

Experienced Technical Support and Operations Specialist with a strong background in customer service, SEO, and digital production workflows. Skilled at managing end-to-end e-commerce and SaaS operations, including onboarding, ticket handling, inventory management, and order fulfillment through platforms like Shopify, Shiprocket, and Zoho CRM. Proven ability to troubleshoot technical issues in in-house tools, while collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.Hands-on SEO experience across on-page, off-page, and technical strategies—driving improved search rankings and local visibility for brands across industries. Adept at working in fast-paced environments, coordinating with remote teams, and delivering scalable solutions for both client-facing and backend operations.

Experience

Work history, roles, and key accomplishments

FC

Hyperlocal SEO Specialist

Freelance Clients

Jun 2024 - Sep 2024 (3 months)

Improved Google Business Profile listings and local SEO for clients by optimizing listings, adding imagery and posts, managing reputation, and adapting SEO tactics to Google updates to increase local visibility.

LB

Technical Support Manager

Location Bank

May 2023 - Apr 2024 (11 months)

Managed technical onboarding and success milestones for APAC clients, resolved technical issues via Freshdesk, and enhanced GBP listings for brands like Cultfit and Hard Rock Cafe to boost local SEO and data accuracy.

Education

Degrees, certifications, and relevant coursework

University of Mumbai logoUM

University of Mumbai

Bachelor of Commerce, commerce

2010 - 2014

Completed a comprehensive curriculum in Computer Engineering. Developed strong foundational knowledge in hardware and software systems.

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Shikha Shinde - Technical Production Support - TONGUES Translation Services LLC | Himalayas