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Shikha Shinde

@shikhashinde

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Technical Support Manager with expertise in SEO & Customer Support.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

Experienced Technical Support and Operations Specialist with a strong background in customer service, SEO, and digital production workflows. Skilled at managing end-to-end e-commerce and SaaS operations, including onboarding, ticket handling, inventory management, and order fulfillment through platforms like Shopify, Shiprocket, and Zoho CRM. Proven ability to troubleshoot technical issues in in-house tools, while collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.Hands-on SEO experience across on-page, off-page, and technical strategies—driving improved search rankings and local visibility for brands across industries. Adept at working in fast-paced environments, coordinating with remote teams, and delivering scalable solutions for both client-facing and backend operations.

Experience

Work history, roles, and key accomplishments

Current

Technical Production Support

Current

TONGUES Translation Services LLC

Oct 2024 - Present (1 year)

Operated and maintained multiple in-house and third-party software systems, resolved technical issues using logical analysis, and ensured smooth operation of Linux-based systems while executing complex workflows.

Linux Support Software Transcript Review Transcript Generation Tools Transcript Formatting Media

Hyperlocal SEO Specialist

Freelance Clients

Jun 2024 - Sep 2024 (3 months)

Improved Google Business Profile listings and local SEO for clients by optimizing listings, adding imagery and posts, managing reputation, and adapting SEO tactics to Google updates to increase local visibility.

Technical Support Manager

Location Bank

May 2023 - Apr 2024 (11 months)

Managed technical onboarding and success milestones for APAC clients, resolved technical issues via Freshdesk, and enhanced GBP listings for brands like Cultfit and Hard Rock Cafe to boost local SEO and data accuracy.

Local SEO Google Business Profile Technical Support Freshdesk Client Onboarding Data Verification Issue Resolution Client Relationship Management Client Management Client Engagement Client Facing Customer Support Customer Experience

SEO Executive & Link Builder

Novus Digital

May 2022 - Mar 2023 (10 months)

Secured guest posts and built links for 33 UK clients via outreach and community platforms, conducted on-page and technical audits, and managed negotiations and link placement data to boost client SEO.

Link Building Outreach Guest Posting SEO Audits Content Outreach Negotiation Backlink Analysis On Page SEO

SEO Executive

Olio Creative

Mar 2019 - Apr 2021 (2 years 1 month)

Enhanced online presence through SBM, directories, classifieds and community engagement, performed keyword research and on-page optimization, and produced weekly ranking reports and site audits.

Keyword Research Local SEO Content Optimization SEO Reporting Site Audits Meta Optimization On Page SEO

Operations Executive

Trifli Technologies Pvt. Ltd.

Aug 2014 - Feb 2019 (4 years 6 months)

Generated leads via Zoho CRM, streamlined order processing through Shopify and Shiprocket, managed multi-platform orders and inventory, and improved customer satisfaction through effective support and returns management.

Zoho CRM Shopify Order Management Shiprocket Inventory Management Customer Support Returns Processing Lead Generation

Desktop Assistant

NewTech Pipes & Fittings

Prepared quotations, provided product and pricing information, generated invoices, and conducted payment follow-ups while delivering customer support to resolve client inquiries.