Masih User

I am a results-driven Technical Support Manager with over 4 years of experience in remote customer service and helpdesk operations. My expertise lies in resolving complex technical issues, enhancing support workflows, and driving continuous improvement through root cause analysis and SLA compliance. I am proficient in industry-standard platforms such as Zendesk, Freshdesk, and Zoho Desk, and I am passionate about delivering exceptional customer experiences while mentoring high-performing support teams.

In my recent role as a Freelance Technical Support Consultant, I provided end-to-end technical support for multiple small businesses, optimizing ticket triaging and reducing response time by 30%. My previous experience as a Technical Support & Administrative Coordinator involved resolving over 100 weekly support tickets and developing internal SOPs that improved team efficiency. I thrive in collaborative environments and enjoy working with development teams to implement long-term resolutions for recurring platform issues.