AKAhmed Sarfraz Khan
@ahmedsarfrazkhan
I am a highly motivated and adaptable individual with a record of success in customer engineering.
IndiaWhat I'm looking for
I'm a seasoned technology professional with over 9 years of experience in supporting diverse customer needs across various technology platforms. With a proven track record of success, I'm eager to leverage my skills and experience to contribute to a dynamic and growth-oriented environment.
Throughout my career, I've developed expertise in campaign operations and management, customer engagement and retention, and leadership and time management. I've also honed my skills in HTML, CSS, JavaScript, SQL, Mongo, and digital and mobile marketing.
I'm passionate about staying up-to-date with the latest trends and technologies, and I'm committed to delivering exceptional results in fast-paced and dynamic environments.
Experience
Engineering Product Expertise
App / Criteo
Jul 2021 - Dec 2022 (1 year 5 months)
Provided expert guidance and L3 support to global teams on campaign configuration and delivery across Criteo Ads to enhance campaign performance and client satisfaction.
Frontline Engineer
Taboola
Jun 2020 - Jul 2021 (1 year 1 month)
Delivered timely and accurate support to customers and Account Managers via JIRA tickets and chats for all Taboola Ads platforms.
Development Support Engineer
Celestial Systems Private Limited
Jun 2017 - Nov 2019 (2 years 5 months)
Provided comprehensive L2 support to developers in implementing and configuring Mobile Application Monitoring Tool Apteligent.
Senior Analyst
HCL Technologies Limited
Feb 2016 - May 2017 (1 year 3 months)
Accelerated customer onboarding, delivered training maximizing technology utilization, designed and implemented incidence management strategies.
Software Support Engineer
Kayako
Dec 2013 - Sep 2015 (1 year 9 months)
Optimized user experience by providing exceptional L1 & L2 support across various channels.
Tech stack
Learn about the tools and technologies that Ahmed Sarfraz likes to use.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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