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@anithat
Customer-focused professional with expertise in technical support.
I am a dedicated customer support professional with extensive experience in providing inbound and outbound support to both international and domestic customers. My commitment to building strong rapport through clear communication has consistently resulted in high customer satisfaction. I am eager to leverage my technical expertise and collaboration skills in a dynamic customer support environment.
Throughout my career, I have honed my technical aptitude, enabling me to troubleshoot issues effectively and coordinate with technical teams to ensure minimal customer downtime. My role as a Catalog Lead at Amazon involved maintaining website quality, advising on process advancements, and creating engaging product descriptions tailored for Amazon listings. I pride myself on my ability to identify and implement process improvements that enhance customer experience.
In addition to my technical skills, I possess a strong understanding of SEO and market research, which allows me to optimize content for better product discoverability. I thrive in collaborative environments and am adaptable to various working conditions, including night shifts, to deliver exceptional service round-the-clock.
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Work history, roles, and key accomplishments
Amazon.com
Nov 2022 - Jul 2023 (8 months)
Led the quality maintenance of the Amazon website by resolving vendor and brand owner tickets, advising on process improvements, and creating engaging product descriptions. Coordinated with vendors to ensure smooth data flow and flagged potential SLA issues timely.
MaxVal IP Solutions
Jun 2019 - Sep 2022 (3 years 3 months)
Managed new client onboarding processes, maintained client reference repositories, and supported clients in docketing and paralegal tasks. Achieved targets by promptly handling queries and providing comprehensive product knowledge.
Amazon.com
Aug 2018 - Mar 2019 (7 months)
Provided exceptional customer support by resolving queries via chat, phone, and email. Addressed technical difficulties and escalated critical issues while ensuring customer satisfaction through effective communication.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer Science and Engineering
2012 - 2016
Completed a Bachelor of Engineering in Computer Science and Engineering, focusing on software development, algorithms, and systems design.
Software and tools used professionally
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