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Suneel SG

@suneelsg

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Switching roles because of Psoriasis. Worked as a Digital Marketing Consultant for the past 9 years.

India

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What I'm looking for

I'm looking for a customer support manager or technical support role where I can leverage my communication skills, problem-solving abilities, and customer-first approach. I'm passionate about helping customers succeed by providing timely solutions, ensuring customer satisfaction, and building long-term relationships. I'm seeking an opportunity where I can grow professionally.

Experience: 9+ years of experience in working from the bottom up at a high-growth startup in Digital Marketing space.

Metrics: I am maniacal about our metrics. I care a weird amount about the analytics stack and I closely monitor SLAs, reply times, CSATs.

Processes: I am all about the processes. As I progressed in roles, I created processes which streamline the work for new hirs and junior staff.

Facing Clients: I am the client facing rep from the company wherein I pitch our services and close the deal with the client. So, I can converse well once I understand the whole picture.

Excellence: I am an autodidact with impressive speed and resourcefulness. I am highly organized and can complete multiple projects concurrently. I calmly handle uncertainty and rapidly changing situations. I think in systems to fix the underlying cause of an issue.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Confidential Company

Led a team focused on client queries, fostering growth and measurable results. Maintained activity logs and presented complex data in visual formats. Encouraged risk-taking and collaboration across cross-functional teams while providing training to new hires.