Open to opportunities

Gayathri Palani Samy

@gayathripalanisamy

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Customer Success Executive skilled in client relationship management.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer success skills in a dynamic environment, focusing on client satisfaction and product improvement.

As a Senior Support Engineer with extensive experience in customer success, I excel at maintaining client relationships and understanding their needs. My ability to craft tailored solutions has consistently resulted in high customer satisfaction, as evidenced by over 30 five-star reviews on Trustpilot. I thrive in fast-paced environments, adeptly handling multiple tasks while ensuring that customers are happy and their issues are resolved promptly.

In my current role at WP Automatic, I have contributed significantly to product development by providing valuable insights and ensuring that each product release is bug-free through rigorous functionality testing. My previous experience at Smackcoders Inc. involved creating customer support strategies that enhanced relations and improved product offerings. I am passionate about delivering exceptional customer experiences and continuously upgrading my skills to meet the evolving needs of the industry.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

WP Automatic

May 2023 - Present (2 years)

As a Senior Support Engineer, I assisted customers in troubleshooting errors and resolving issues promptly, enhancing customer satisfaction. I contributed to product development by providing insights and ensured bug-free product releases through functionality testing. I also produced high-quality documentation for multiple products and received over 30 five-star reviews on Trustpilot.

Customer Support Troubleshooting Functional Testing Documentation Product Development Communication Skills Client Relationship Management Technical Writing Project Management

Senior Support Engineer

Smackcoders Inc.

Nov 2021 - Apr 2023 (1 year 5 months)

In my role as Senior Support Engineer, I focused on client satisfaction by resolving product issues related to WordPress and Open Source CRM. I developed a customer support strategy, managed product support through various channels, and collaborated with developers to ensure product quality and market relevance.

Customer Support WordPress CRM Communication Skills Product Management Freshdesk Team Collaboration Technical Support Process Improvement

Junior Project Manager/Product Analyst

Apptivo Inc.

Jun 2018 - Jul 2019 (1 year 1 month)

As a Junior Project Manager, I managed multiple international projects, ensuring timely delivery and customer satisfaction. I led a team, handled escalations, and provided business analysis and solutions tailored to client needs, including data migration and QA.