sheridan tordil
@sheridantordil
General Virtual Assistant
What I'm looking for
Over 17 years of experience in administrative support has equipped me with a broad skillset in research, data entry, account management, and email communication. I've honed these skills working directly with CEOs, managing their requests, conducting online research, handling customer emails, and maintaining CRM systems.
Prior to my VA experience, I spent 8 years in the BPO industry, excelling as a Back Office Data Entry Support Specialist. I handled inquiries through email and phone, ensured data accuracy, and consistently exceeded client productivity goals.
I thrived in dynamic environments, having worked with start-ups and scale-ups, where adaptability and initiative are key.
What sets me apart is my dedication to efficiency and accuracy. Whether it's data entry, handling correspondence, or conducting research, I approach every task with precision and attention to detail.
Ready to contribute immediately, I'm eager to leverage my skills and hit the ground running for your team.
Experience
Work history, roles, and key accomplishments
Freelancer at Upwork
Upwork
Nov 2015 - Present (9 years 8 months)
Accomplished multiple data entry and web research tasks and projects since 2015. Communicated with customers via telephone, chat, or email to offer assistance and information.
Credit and Collection Representative/Credit Analyst
May 2013 - Jan 2015 (1 year 8 months)
Proactively contacted customers regarding overdue invoices and facilitated successful resolutions. Responded promptly to customer inquiries via phone, processing payments and resolving disputes efficiently.
Subject Matter Expert/Back-Office Support
Aug 2009 - Feb 2013 (3 years 6 months)
Acted as primary resource for Specialty Markets team, providing support and current information on policies and procedures.
Reached out to targeted customers within diverse business sectors on behalf of clients to offer complimentary magazine subscriptions via outbound communication.
Education
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sheridan hasn't added their education
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