Open to opportunities

Crizzel Espanto

@crizzelespanto

Message

Meticulous virtual assistant with expertise in administration and customer support.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my administrative skills while providing excellent customer service in a supportive and collaborative environment.

I am a meticulous professional with a strong background in providing quality administration and customer service support. My experience includes effectively handling remote office procedures and meeting set deadlines through well-honed research skills. I pride myself on my ability to optimize email handling and manage calendars efficiently.

Currently, I am pursuing a Bachelor of Science in Business Administration with a major in Marketing Management, which complements my practical experience as a Virtual Assistant and Office Clerk. I have developed a comprehensive skill set that includes data collection, data entry, and customer support, utilizing tools such as Google Suites and MS Office to enhance productivity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Straive

Jul 2024 - Present (11 months)

Served as a primary point of contact for customer inquiries, providing effective solutions and support. Maintained high levels of customer satisfaction through clear communication and efficient problem resolution.

Customer Service Communication Problem Solving Data Entry Conflict Resolution

Virtual Assistant

Self Employed

Apr 2023 - Present (2 years 2 months)

Delivered remote administrative and data entry services to various clients, ensuring accurate and timely completion of tasks. Managed email correspondence, scheduled meetings, and conducted thorough research to support client operations.

Data Entry Remote Management Calendar Management Research Customer Support

Office Clerk

Municipality of Malvar

Jan 2020 - Present (5 years 5 months)

Provided comprehensive administrative support and managed daily office procedures for the Municipality of Malvar. Responsible for various clerical tasks, ensuring efficient workflow and organization within the department.

Administrative Support Data Entry Document Management MS Office Office Management

Education

Degrees, certifications, and relevant coursework

Tanuan Institute Inc.

Bachelor of Science in Business Administration, Marketing Management

Pursued a Bachelor of Science in Business Administration with a major in Marketing Management. Gained comprehensive knowledge in marketing strategies, consumer behavior, and business operations.

Malvar Senior High School

High School Diploma, Humanities and Social Sciences

Completed senior high school with a focus on Humanities and Social Sciences. Developed foundational knowledge in various social disciplines and critical thinking skills.