CCColeen Janelle Ann Carandang
@coleenjanelleanncara
Detail-oriented Virtual Assistant with 8 years of experience.
PhilippinesWhat I'm looking for
As a highly organized Virtual Assistant with over 8 years of experience, I specialize in providing exceptional administrative support to businesses and entrepreneurs. My expertise lies in managing calendars, emails, and customer service tasks, ensuring that operations run smoothly and efficiently. I am committed to delivering top-notch remote support, leveraging my strong communication and problem-solving skills to meet the needs of my clients.
Throughout my career, I have successfully managed multiple priorities and streamlined operations to increase overall efficiency. My experience includes roles in customer support, project coordination, and social media management, where I have consistently improved engagement and customer satisfaction. I take pride in my ability to adapt to various tools and technologies, including CRM and communication platforms, to enhance productivity and collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Tier 1
ECLARO Business Solutions
Apr 2023 - Dec 2024 (1 year 8 months)
Responsible for responding to customer queries via email and chat, informing customers about new features, and following up on technical issues. Gathered customer feedback for internal teams.
Administrative Assistant
Quezon City Academy
Jan 2023 - Nov 2024 (1 year 10 months)
Managed inboxes and calendars for multiple clients, scheduled meetings, updated websites and social media, and handled day-to-day administrative tasks including travel planning.
Subject Matter Expert
TaskUs
Feb 2022 - Feb 2023 (1 year)
Provided knowledge and resources to support agents, assisted with material requests, and coached agents to improve customer interactions.
Customer Service Representative
TaskUs
Mar 2021 - Feb 2022 (11 months)
Engaged with customers via instant messaging, responded to inquiries in real-time, and provided solutions to technical issues.
Sales Representative
TELUS International Philippines
Sep 2017 - Feb 2021 (3 years 5 months)
Assisted customers with online orders, answered inquiries, and promoted products while processing activation and renewal requests.
Executive Logistics Officer
TaskUs
Apr 2017 - Jun 2017 (2 months)
Performed administrative tasks including room reservations, headset deployments, and managing shared inboxes while organizing meetings and events.
Education
Degrees, certifications, and relevant coursework
Quezon City Academy
Certificate, Administrative Assistance
2023 - 2025
Pursuing an Administrative Assistant program, focusing on skills such as managing client communications, scheduling, and administrative support.
Olivarez College Tagaytay
Diploma, Hotel and Restaurant Services
2013 - 2016
Completed a diploma in Hotel and Restaurant Services, gaining knowledge and skills essential for managing hospitality operations and providing excellent customer service.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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