Open to opportunities

Jaynhine Santiago

@jaynhinesantiago

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Dedicated Virtual Administrative Assistant with strong customer service skills.

Philippines

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What I'm looking for

I am looking for a role that values organization and efficiency, with opportunities for growth.

I am a dedicated and highly organized Virtual Administrative Assistant with a strong background in customer service, data management, and client communication. My experience has equipped me with the ability to manage calendars, schedule appointments, and respond to emails efficiently, ensuring that I deliver exceptional service in a remote setting.

Throughout my career, I have successfully managed high-volume customer inquiries, leading to a 20% improvement in customer satisfaction scores at Standard Insurance, Inc. I also streamlined administrative tasks through effective data management techniques, resulting in a 15% reduction in processing time. My commitment to excellence drives me to leverage my skills and experience to provide comprehensive administrative support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Administrative Assistant

Current

Self Employed

Dedicated and highly organized Virtual Administrative Assistant with a strong background in customer service, data management, and client communication. Skilled in managing calendars, scheduling appointments, and responding to emails efficiently.

Customer Service Data Management Client Communication Calendar Management Multitasking Administrative Support Computer Literacy

Customer Service Associate II

Standard Insurance, Inc.

Nov 2023 - Feb 2024 (3 months)

Managed high-volume customer inquiries, ensuring swift and accurate resolutions that improved customer satisfaction scores by 20%. Streamlined administrative tasks through effective data management techniques, resulting in a 15% reduction in processing time.

Customer Support Data Management Multitasking Time Management Administrative Support Computer Literacy

Store Crew

Alfametro Marketing, Inc.

Aug 2023 - Oct 2023 (2 months)

Provided exceptional customer support and managed inventory effectively, contributing to a 10% increase in sales. Assisted in daily store operations to ensure a smooth and efficient workflow.

Customer Support Inventory Management Time Management Multitasking Administrative Support Data Entry Video Editing Social Media

Education

Degrees, certifications, and relevant coursework

Cavite State University

Bachelor of Science, Hospitality Management

2020 - 2024

Pursuing a Bachelor of Science in Hospitality Management, focusing on customer service, data management, and client communication skills to excel in administrative roles.