Gerralyn LabarentoGL
Open to opportunities

Gerralyn Labarento

@gerralynlabarento

Detail-oriented customer support professional with administrative skills.

Philippines

What I'm looking for

I am looking for an entry-level administrative role where I can apply my customer service background and new administrative skills.

I am a detail-oriented and customer-focused professional with over five years of experience in both inbound and outbound customer service. My journey has equipped me with a strong foundation in administrative support, enhanced by recent courses in office management and Go High Level CRM. I thrive in fast-paced environments where multitasking and problem-solving are essential.

Throughout my career, I have honed my skills in data entry, email management, and client relationship automation. My experience at Concentrix and Teleperformance has not only sharpened my customer service abilities but also allowed me to develop a keen eye for detail in administrative tasks. I am eager to leverage my background and newly acquired skills in an entry-level administrative position to contribute to team efficiency and growth.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Concentrix

Oct 2024 - Feb 2025 (4 months)

Provided customer support services. Handled inquiries and resolved issues for clients. Maintained high levels of customer satisfaction.

TE

Customer Service Representative

Teleperformance

Nov 2021 - Oct 2024 (2 years 11 months)

Served as a Customer Service Representative. Assisted customers with various needs and concerns. Ensured efficient resolution of service requests.

II

Production Operator

Integrated Microelectronics Inc.

Jan 2005 - Mar 2005 (2 months)

Operated production machinery. Followed manufacturing procedures and quality standards. Contributed to the production line efficiency.

Education

Degrees, certifications, and relevant coursework

US

University of Perpetual Help System

Bachelor of Arts, Psychology

0

Tech stack

Software and tools used professionally

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Gerralyn Labarento - Customer Service Representative - Concentrix | Himalayas