Gerralyn Labarento
@gerralynlabarento
Detail-oriented customer support professional with administrative skills.
What I'm looking for
I am a detail-oriented and customer-focused professional with over five years of experience in both inbound and outbound customer service. My journey has equipped me with a strong foundation in administrative support, enhanced by recent courses in office management and Go High Level CRM. I thrive in fast-paced environments where multitasking and problem-solving are essential.
Throughout my career, I have honed my skills in data entry, email management, and client relationship automation. My experience at Concentrix and Teleperformance has not only sharpened my customer service abilities but also allowed me to develop a keen eye for detail in administrative tasks. I am eager to leverage my background and newly acquired skills in an entry-level administrative position to contribute to team efficiency and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Oct 2024 - Feb 2025 (4 months)
Provided customer support services. Handled inquiries and resolved issues for clients. Maintained high levels of customer satisfaction.
Customer Service Representative
Teleperformance
Nov 2021 - Oct 2024 (2 years 11 months)
Served as a Customer Service Representative. Assisted customers with various needs and concerns. Ensured efficient resolution of service requests.
Outbound Customer Service Representative
Applied Outsourcing Inc.
Nov 2013 - Jan 2014 (2 months)
Performed outbound customer service duties. Engaged potential clients through calls. Supported lead generation efforts.
Outbound Customer Service Representative
Wedo Inc
Jun 2012 - Nov 2013 (1 year 5 months)
Handled outbound customer service interactions. Conducted calls to support business objectives. Assisted with customer outreach programs.
Production Operator
Integrated Microelectronics Inc.
Jan 2005 - Mar 2005 (2 months)
Operated production machinery. Followed manufacturing procedures and quality standards. Contributed to the production line efficiency.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help System
Bachelor of Arts, Psychology
Availability
Location
Authorized to work in
Job categories
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