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Paul Henry De Paz

@paulhenrydepaz

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Customer service representative and with Administrative Assistant experience

Philippines

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What I'm looking for

I am looking for a dynamic team environment where I can utilize my customer service skills and contribute to meaningful projects.

I’m a remote customer service and administrative support specialist with several years of experience helping clients solve problems, manage operations, and deliver great service. I’ve worked in fast-paced environments where I handled high call volumes, resolved technical issues, and supported customers through phone, chat, and email.

In my admin roles, I’ve managed schedules, payroll, reports, and team coordination. I’m also familiar with social media management, lead generation, and basic website updates. I’m skilled in tools like Google Workspace, Microsoft 365, CRM platforms, Canva, and Slack.

I’m reliable, organized, and easy to work with. I enjoy helping people, improving processes, and working independently. Right now, I’m looking for a flexible remote role where I can use my skills to support a team and grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Toys for the Big Guys

Mar 2020 - Present (5 years 6 months)

Managed customer inquiries and provided support through inbound and outbound calls. Developed and executed social media campaigns to enhance brand visibility and customer engagement. Skilled in handling high call volumes and ensuring customer satisfaction.

Customer Service Social Media Management Cold Calling Google Workspace Outbound Calling Content Creation Market Research Community Management

Executive Assistant

3rd Angle Realty

May 2025 - Aug 2025 (3 months)

Creating targeted lists for outbound marketing campaigns
Staying on top of key administrative tasks and follow-ups
Posting property listings and keeping them up to date via Instagram
Assisting in outbound marketing and retention campaigns
Designing marketing materials like brochures and flyers
Helping maintain company awareness and online presence

Administration Administrative Work Administrative Support Administrative Assistant Real Estate Data Entry Computer Data Entry Social Media Marketing

Business Debt Adjuster

Independent Contractor

Sep 2023 - Nov 2023 (2 months)

Conducted cold calls to business owners regarding debt issues. Provided options for debt settlement and ensured compliance with the Do Not Call policy. Transferred qualified leads to closers for further assistance.

Cold Calling Debt Settlement Compliance Lead Generation Problem Solving Negotiation Reporting Client Management

Marketing/Admin Personnel

Briones Pest Control Services

Mar 2023 - Jun 2023 (3 months)

Managed administrative tasks including scheduling, billing, and client communications. Conducted market research and prepared reports to support business operations. Assisted in client contract management and follow-ups.

Administration Marketing Client Management Scheduling Reporting Communication Data Entry Market Research Customer Service Billing

Customer Service Representative

Sutherland Global Services

Nov 2019 - Mar 2020 (4 months)

Provided technical support and customer service for AT&T chat support. Assisted customers with account issues, including billing and account verification. Ensured compliance with company policies and procedures.

Customer Service Technical Support Account Management Billing Problem Solving Communication Compliance

Customer Service Representative

Alorica Teleservice

May 2017 - Oct 2019 (2 years 5 months)

Assisted customers with T-Mobile account management, including activation and troubleshooting. Provided solutions for account issues and upsold products to qualified customers. Maintained high levels of customer satisfaction.

Customer Service Technical Support Upselling Problem Solving Communication CRM Customer Retention

Detachment Commander

Bonifacio Security Services Inc.

Jul 2013 - Mar 2017 (3 years 8 months)

Prepares daily/monthly activity reports, schedule of personnel assignments, billing summary for payroll and related administrative
works.
Conduct security surveys and, recommendations to clients for their properties.

Administration Administrative Work Administrative Support Administrative Assistant

Education

Degrees, certifications, and relevant coursework

Philippine Maritime Institute

Bachelor of Science, Marine Transportation

2023 - 2023

Studied Marine Transportation with a focus on the principles of navigation, ship operations, and maritime safety. This program provided foundational knowledge for a career in the maritime industry.