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Paul Henry De Paz

@paulhenrydepaz

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Customer service representative with expertise in technical issue resolution.

Philippines

Message

What I'm looking for

I am looking for a dynamic team environment where I can utilize my customer service skills and contribute to meaningful projects.

I am a dedicated customer service representative with over three years of experience in managing customer inquiries and resolving technical issues. My background includes handling high call volumes while ensuring customer satisfaction through effective communication and personalized service. I thrive in fast-paced environments and am skilled in utilizing various customer service software tools to enhance the customer experience.

In addition to my customer service expertise, I have experience as an administrative assistant, where I managed daily office operations and coordinated complex projects. My ability to maintain composure under pressure has allowed me to effectively support team dynamics and contribute to overall customer success. I am passionate about leveraging my skills to help clients achieve their goals and improve their experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Toys for the Big Guys

Mar 2020 - Present (5 years 2 months)

Managed customer inquiries and provided support through inbound and outbound calls. Developed and executed social media campaigns to enhance brand visibility and customer engagement. Skilled in handling high call volumes and ensuring customer satisfaction.

Customer Service Social Media Management Cold Calling Google Workspace Outbound Calling Content Creation Market Research Community Management

Business Debt Adjuster

Independent Contractor

Sep 2023 - Nov 2023 (2 months)

Conducted cold calls to business owners regarding debt issues. Provided options for debt settlement and ensured compliance with the Do Not Call policy. Transferred qualified leads to closers for further assistance.

Cold Calling Debt Settlement Compliance Lead Generation Problem Solving Negotiation Reporting Client Management

Marketing/Admin Personnel

Briones Pest Control Services

Mar 2023 - Jun 2023 (3 months)

Managed administrative tasks including scheduling, billing, and client communications. Conducted market research and prepared reports to support business operations. Assisted in client contract management and follow-ups.

Administration Marketing Client Management Scheduling Reporting Communication Data Entry Market Research Customer Service Billing

Customer Service Representative

Sutherland Global Services

Nov 2019 - Mar 2020 (4 months)

Provided technical support and customer service for AT&T chat support. Assisted customers with account issues, including billing and account verification. Ensured compliance with company policies and procedures.

Customer Service Technical Support Account Management Billing Problem Solving Communication Compliance

Customer Service Representative

Alorica Teleservice

May 2017 - Oct 2019 (2 years 5 months)

Assisted customers with T-Mobile account management, including activation and troubleshooting. Provided solutions for account issues and upsold products to qualified customers. Maintained high levels of customer satisfaction.

Customer Service Technical Support Upselling Problem Solving Communication CRM Customer Retention

Education

Degrees, certifications, and relevant coursework

Philippine Maritime Institute

Bachelor of Science, Marine Transportation

2023 - 2023

Studied Marine Transportation with a focus on the principles of navigation, ship operations, and maritime safety. This program provided foundational knowledge for a career in the maritime industry.