ABAngelito Boctoy
@angelitoboctoy
Detail-oriented professional with strong organizational and computer skills.
PhilippinesWhat I'm looking for
I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Human Resource Management. My educational background has equipped me with the necessary skills to excel in various roles, particularly in customer support and data management. I have a strong commitment to providing excellent service and ensuring that all tasks are completed efficiently and accurately.
Throughout my career, I have gained valuable experience in different positions, including Data Encoder and Customer Support Representative. My role as a Technical Support Representative at Teleperformance allowed me to develop my troubleshooting skills and enhance my ability to communicate effectively with customers. I take pride in my ability to manage time efficiently and maintain a high level of organization in my work.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
IQOR
Sep 2023 - Present (1 year 9 months)
Handled inbound phone calls, assisting customers with their orders and inquiries. Provided comprehensive support to ensure customer satisfaction.
Technical Support Representative
Teleperformance
Sep 2022 - Present (2 years 9 months)
Answered phone calls and resolved customer technical issues, providing effective troubleshooting steps. Provided accurate information and scheduled tech visits as needed.
Data Encoder
Self Employed
Prepared and sorted data for computer entry, ensuring accuracy and completeness. Reviewed data before system input and maintained the data system to ensure all information was correctly recorded.
Customer Support Representative II
TTEC
Jul 2024 - Present (11 months)
Managed inbound phone calls, providing assistance to customers regarding their financial accounts. Ensured accurate information and resolution for financial inquiries.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Business Administration major in Human Resource
Studied Business Administration with a focus on Human Resources at Polytechnic University of the Philippines. Gained knowledge in organizational management, human capital development, and business operations.
St. Augustine
Senior High School Diploma, General Academic Strand
Completed Senior High School at St. Augustine. Focused on general academic subjects, preparing for tertiary education.
Amparo High School
High School Diploma, General Studies
Completed secondary education at Amparo High School. Developed foundational knowledge across various subjects.
Amparo Elementary School
Primary Education Certificate, General Studies
Completed primary education at Amparo Elementary School. Acquired fundamental skills in reading, writing, and arithmetic.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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