Open to opportunities

Eliza Susano

@elizasusano

Message

Customer service representative skilled in technical troubleshooting.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my technical skills while providing excellent customer service in a supportive and growth-oriented environment.

I am a dedicated customer service representative with a strong background in technical troubleshooting and problem resolution. My experience spans several roles where I have effectively handled customer grievances, ensuring their issues are resolved promptly and efficiently. At Teleperformance Philippines, I was responsible for answering inquiries about the company's products and resolving technical problems, which honed my ability to communicate complex information clearly to non-technical individuals.

My educational background in Computer Engineering has equipped me with the technical skills necessary to understand and address hardware and software issues. I have also gained valuable experience in administrative functions and sales, which has enhanced my organizational skills and attention to detail. I thrive in fast-paced environments and am committed to providing exceptional service to customers.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance Philippines

Jan 2020 - Feb 2021 (1 year 1 month)

Handled customer inquiries and resolved technical issues while ensuring customer satisfaction. Managed complaints and escalated issues to the appropriate teams when necessary.

Customer Service Technical Support Problem Solving Communication

Intern

Yangwa Human Resource Corporation

May 2018 - Jun 2018 (1 month)

Configured hardware and software for workstations and explained technical information to non-technical staff to enhance understanding.

Technical Communication Troubleshooting Customer Support

File Custodian

G-Six Marketing

Jan 2017 - Sep 2017 (8 months)

Performed administrative tasks including paperwork management and ensured company records were up to date for inspection.

Administrative Support Communication

Sales Associate

Mizuno – Master Sports Corp.

Jan 2017 - Apr 2017 (3 months)

Assisted customers with product selection, processed returns, and maintained store organization to enhance sales.

Sales Inventory Management

Cashier

Sanford Marketing Inc.

Jun 2016 - Jul 2016 (1 month)

Managed cash transactions, greeted customers, and maintained a clean workspace while processing returns and exchanges.

Customer Service

Intern

Teves Computer Services

May 2014 - May 2014 (0 months)

Delivered hardware and software to customers, maintained and repaired technological equipment, and troubleshot system failures.

Hardware Delivery Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Asian Institute of Computer Studies

Bachelor of Science, Computer Engineering

2015 - 2019

Completed a Bachelor of Science in Computer Engineering, focusing on the principles of computer hardware and software design, programming, and systems integration.

Asian Institute of Computer Studies

Associate of Science, Computer Technician

2012 - 2014

Earned an Associate of Science in Computer Technician, gaining foundational skills in computer hardware and software installation, maintenance, and troubleshooting.