Open to opportunities

Shaun Brzyski

@shaunbrzyski

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Customer-focused professional with extensive experience in service roles.

United Kingdom

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated customer service professional with a flexible approach to work and a proven track record of building rapport with customers from diverse backgrounds. My experience spans various roles, including customer advisor and food and beverage management, where I have consistently delivered exceptional service and support. I thrive in dynamic environments and am committed to ensuring that every customer feels valued and supported.

Throughout my career, I have developed strong skills in communication, problem-solving, and relationship-building. I have successfully managed teams, trained staff, and driven sales while adhering to legal and company standards. My ability to adapt to different roles and responsibilities has allowed me to excel in both remote and in-person settings, making me a versatile asset to any organization.

Experience

Work history, roles, and key accomplishments

O2 Customer Advisor / Recontracting Agent

Capita

Jun 2022 - Aug 2023 (1 year 2 months)

Supported with inbound calls within a virtual contact centre, delivering service that made Virgin Media O2 customers feel valued and supported. Dealt with a wide range of queries including billing enquiries, questions around products, and advice on faulty products.

Customer Service Billing Customer Retention Data Protection

Credit Specialist

Department for Work and Pensions (DWP)

Jan 2022 - Jun 2022 (5 months)

Provided support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support. Offered quality advice to customers about job search actions, supporting them to job search effectively in a digital world.

Employment Support Jobseeker'S Allowance Equality Act 2010 Customer Relationship Management

Vaccine Specialist Customer Services

NHS

Jul 2021 - Dec 2021 (5 months)

Booked and followed up client's vaccine boosters and immunisations, accurately recording personal information which reflected on clients NHS covid passport and app. Provided patients with travel information ensuring travellers had the correct documentation to travel.

Vaccine Booking Patient Information Management NHS Covid Pass Travel Documentation Patient Signposting Vulnerable Patient Reporting

Food and Beverage Manager

Merlin Entertainments

Jul 2018 - May 2021 (2 years 10 months)

Recruited new staff, monitored and maintained labour costs, budgets, and profit. Drove sales, incentives, and followed up on KPIs and guest journey.

Till Operation Recruitment Budget Management Sales Driving KPIs Legal Compliance Staff Training Customer Service Inventory Management Till Operations

Kitchen Manager

Keys & Kitchen

Dec 2012 - Jul 2018 (5 years 7 months)

Prepared, cooked, and presented dishes, implementing new menus every quarter using local produce and suppliers. Budgeted, priced, and ensured dishes were priced correctly.

Food Preparation Budgeting Pricing Staff Training Food Hygiene Health and Safety Portion Control Waste Management

Field Merchandiser

DCS Group (UK) Ltd

Jan 2010 - Nov 2012 (2 years 10 months)

Conducted research based on lifestyle concepts and trends, as well as store and/or regional attributes. Developed floor plans and sketched designs, sourcing materials and display elements.

Market Research Visual Merchandising Display Sourcing Stock Merchandising Brand Consistency Photography

Supported Housing Caseworker

Longhurst Group

Jan 2005 - Dec 2010 (5 years 11 months)

Worked within the supporting people services, offering housing related support to people with mental health issues, learning difficulties, and families.

Mental Health Support Family Support Social Services

Food Server

Frankie & Benny's

Jan 2006 - Jan 2008 (2 years)

Provided food service to customers. Maintained a high standard of customer satisfaction.

Food Service Customer Service Order Taking Table Management Restaurant Operations Team Collaboration Upselling

Assistant Manager

PizzaExpress

Jan 1999 - Jan 2005 (6 years)

Managed banking, customer service, and ordering. Conducted interviewing and recruitment, and performed internal auditing.

Banking Customer Service Recruitment Internal Auditing Staff Training Stock Control Sales Growth Team Management

Merchandiser

Various Companies

Jan 1996 - Jan 2005 (9 years)

Managed stock ordering, range changes, profiling, and scheduling. Handled sales, promotions, demonstrations, and merchandising.

Product Demonstrations Merchandising Auditing Display Builds Stock Uplifting

Assistant Manager

Philippe Du Bois

Jan 1994 - Jan 1999 (5 years)

Provided customer service, food service, baking, and food preparation. Managed stock taking, ordering, interviewing, and recruitment.

Customer Service Food Service Baking Food Preparation Stock Taking Interviewing Recruitment Staff Training

Education

Degrees, certifications, and relevant coursework

University College Birmingham

NVQ 1, 2, 3 & 4, Restaurant, Culinary, and Catering Management/Manager

Studied various aspects of restaurant, culinary, and catering management. Gained comprehensive knowledge and practical skills essential for managing food service operations.

South & City College Birmingham

NVQ 3 & 4, Health and Social Care Skills

Focused on health and social care skills, developing expertise in providing support and care. Acquired knowledge in customer service and hospitality management relevant to the care sector.