Joe Donoghue

Worked as part of the retentions department, handling cancellations and retaining customers using sales experience. Successfully managed customer relationships to prevent churn.

Handled emails regarding Discretionary Commission Arrangements by VW in response to the FCA’s investigation. This was a temporary fixed-term role.

Worked on behalf of Vodafone, selling phone contracts, broadband, and mobile broadband. Handled cancellations and other billing queries.

Worked for NHS Test and Trace, ensuring individuals were isolating and calling international travelers to inform them of requirements.

Underwent intensive training to develop customer service skills, working primarily in the bakery. Also worked on the shop floor and handled customer transactions at tills.

Performed multiple roles including waiter, greeting and seating customers while providing a hospitable atmosphere. Also worked behind the bar, handling cash, working tills, and serving drinks and food.

Worked temporarily, learning key retail skills including customer handling and maintaining a clean and safe workplace. Gained experience in food preparation and cash handling.

Learned numerous skills and key fundamentals for a great customer service experience, handling customers in high-pressure situations. Maintained smooth workflow, performed constant cleaning, and cooked.

Currently pursuing a Bachelor's degree in Economics, focusing on economic principles and their applications.

Grade: DDD (Distinction, Distinction, Distinction)

Achieved Distinction, Distinction, Distinction in Business Studies, equivalent to AAA at A-level. Gained comprehensive knowledge in various business aspects.

Grade: English - B, Maths - C, Business studies - C, Religious studies - C, IT - C, Sports science - D*, Combined science - C

Completed GCSEs including English (B), Maths (C), Business Studies (C), Religious Studies (C), IT (C), Sports Science (D*), and Combined Science (C). Developed foundational academic skills across multiple subjects.