Raheem Umar

Managed a caseload consisting of both high and medium risk offenders, ensuring all service users abided by their licence conditions and engaged with rehabilitation programs. Completed OASys assessments to ensure Risk Management Plans and Initial Sentence Plans were completed within necessary timescales. Engaged in remote and face-to-face supervision sessions, monitoring progress and providing tool

Provided a friendly and approachable service to all customers from different backgrounds, completing stock taking, pricing, quantity control, and stock replenishment. Liaised with customers, answered enquiries, and advised on products while working as part of a team to increase sales and customer satisfaction. Adhered to strict health and safety regulations at all times and was vigilant to potenti

Led in-depth sales consultations with high-net-worth clients, identifying their needs and providing tailored premium service solutions across multiple offers. Managed the entire sales cycle, from initial lead qualification to closing, consistently driving sales outcomes by building strong client relationships and ensuring seamless post-sale support. Mastered high-stakes negotiation tactics, overco

Worked as part of a volunteer base to identify client problems, helping clients understand self-help services for increased independence, and carrying out translation services when needed. Made referrals to third-party organizations and assisted clients with debts to work out reasonable repayment rates, supporting them to negotiate with creditors. Interviewed homeless clients to identify housing o

Carried out meet and greet duties for customers, acting as a visual deterrent for crime prevention and monitoring CCTV when incidents occurred. Liaised regularly with the West Midlands Police department to report incidences and assist with enquiries. Worked as part of a team to ensure a pleasant and smooth experience for all customers, including regular shop floor and car park patrols.

Assessed Key Stage 1 and 2 students in regards to their reading skills and led a group of staff members in creating a reading plan to assist pupils in reaching the national average. Worked collaboratively with colleagues to discuss student progress and share knowledge. Dealt with challenging children in a calm and controlled manner, ensuring safeguarding and health and safety were adhered to at al

Provided excellent customer service to both new and regular gym users, including gym inductions and planning tailored training programmes to meet customer needs. Advised customers on nutrition and lifestyle to improve health and wellbeing. Advised on products to increase sales.

Activities and societies: 10 GCSE’s including Maths (C), English Language and Literature (CC) and Science (B)

Obtained 10 GCSEs, including Maths (C), English Language and Literature (CC), and Science (B). These qualifications demonstrate a broad academic foundation.

Activities and societies: A Levels: Media Studies, Law, Psychology, English Language & Literature

Achieved A Levels in Media Studies, Law, Psychology, and English Language & Literature. These studies provided a strong foundation in humanities and social sciences.

Activities and societies: Modules included: Investigative Interviewing (Evidence Gathering 1), Civil and Criminal Law, Policing Studies, Forensic Computing, Evidence Evaluation, Forensic Investigative Enquiry, Intermediate Counselling Skills, Advanced Forensic Crime Scene Analysis, Essentials of Humanitarian Practise, Forensic Casebook, Surveillance Studies, Forensic Investigative Project, Contemporary Issues in Forensic Investigation, Digital Forensics.

Studied Forensic Investigations, covering modules such as Investigative Interviewing, Civil and Criminal Law, Policing Studies, and Forensic Computing. Gained knowledge in evidence evaluation, forensic investigative enquiry, and advanced forensic crime scene analysis.

Completed an Access to HE Diploma, focusing on Health & Life Sciences. This program prepared for higher education studies in related fields.